Severe Problems - Polycom ViewStation EX Administrator's Manual

Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000

Severe Problems

Symptom
Cannot enter the
Admin Setup screen.
System does not
allow management
via web browser.
IP calls:
The System
Information screen
shows "waiting" in the
IP Video Number
field.
ISDN: PRI network
interface module's
red lamp is on or
blinking.
ISDN: PRI network
interface module's
yellow lamp is on or
blinking.
7-14
The problems in this section prevent you from making calls successfully. They may
also mask less serious problems. For example, if you cannot complete a call and
there is also an audio problem, you will need to correct the problem that prevents
calling before you can determine whether there is an audio problem.
System Cause
All The system requires a
password.
All Wrong password.
All The LAN is not working.
The DHCP server is not
available or cannot give out a
new address.
All The system is not connected
to the PRI network.
There is a problem with the
PRI line.
All There is a problem with the
PRI line.
Solution
Enter the password.
Enter admin as the user name, and the
correct admin password.
Note: The default password is the
system's serial number.
Check the LAN connection.
Contact your network administrator.
Contact your network administrator to
correct the problem with the server or
to assign a static IP address.
Check the PRI network cable.
Notify your system administrator or
network service provider.
Notify your system administrator or
network service provider.
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