Moderate Issues - Polycom V500 Administrator's Manual

Symptom
Cannot dial remote system
in bonding 128 K calls. (The
call progress circles only
show blue or yellow.)
Cannot select 112 or 128
speeds for bonding calls
from the speed selection.

Moderate Issues

Symptom
The monitor screen remains
blank when you pick up the
remote control.
The people at the far site
cannot see you.
© Polycom, Inc.
Cause
Switch protocol issue.
Speeds do not show when selecting
the speed icon.
The problems in this section interfere with or prevent meaningful communication
in a call.
Cause
The monitor's power cord is not
plugged in.
The monitor is powered off.
The monitor is not connected
correctly to the system.
The privacy shutter is closed
Chapter 7 - Diagnostics and General Troubleshooting
Solution
Start by calling the far site at 1x56, 1x64,
2x56, or 2x64K, as appropriate. This will
verify the primary number. If these calls
complete, try the 128 K call.
Being able to dial non-bonded but unable
to dial bonded to all locations is usually a
switch protocol issue. Verify your ISDN
provisioning with the telephone service
provider.
Add line speeds on the Admin Settings >
Network > Call Quality > Dialing
Speeds screen.
Solution
Connect the monitor's power cord and
then power on the monitor.
Power on the monitor.
Verify that the monitor is connected
correctly according to the installation
procedures in Connecting the Monitor on
page 2-3.
Open the privacy shutter.
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