Customer Satisfaction Guarantee - Power Computing PowerTower Pro User Manual

CUSTOMER SATISFACTION GUARANTEE

Note: The Customer Satisfaction Guarantee applies only to Hardware purchased directly
from Power Computing. Hardware purchased from a reseller, dealer, or retailer is handled
by that reseller, dealer, or retailer. If you did not purchase your Hardware directly from
Power Computing, contact whoever you purchased your Hardware from for their terms and
follow their procedures.
If you purchased your Hardware directly from Power Computing, within thirty (30) days of
receipt of merchandise, you may contact Power Computing to arrange for the return of any
computer system purchased from Power Computing (ÒHardwareÓ) for a full refund of the
cost of the system if you are not entirely satisÞed, as long as the following conditions are
met:
1. Contact Power Computing Customer Service within 30 days of receipt of merchandise to
obtain a Return Merchandise Authorization (RMA) number, at 800 671-6227. The
merchandise must then be received by Power Computing on or before the tenth day after
the RMA number is issued.
2. Repack and seal the Hardware and all documentation, software, accessories, registration
cards and other materials originally supplied with the Hardware in the original packing
material.
3. Make sure that the RMA number is visibly legible on the box in at least three places.
4. Ship the Hardware to Power Computing at the address shown on the sample Merchandise
Return Form shown at the back of this manual. Make sure the shipper does not cover the
form. The Hardware must be received by Power Computing on or before the tenth day after
the RMA number is issued.
5. You should pre-pay shipment, and assume all risks of loss or damage in connection with
shipping the system back to Power Computing. We recommend that package(s) be insured
for the full purchase amount.
6. Refunds or credits for Hardware returned under this guarantee will be made pursuant to
Power Computing's Refund Policy in effect as of the date of sale of the Hardware. Refunds
or credits will be issued only after the Hardware is veriÞed by Power to be in Òlike-newÓ
condition. Reductions in credit will result if Hardware is in Òless-than-newÓ condition, or if
any documentation, software, accessories and other materials originally supplied with the
Hardware are not returned completely intact. Once approval is given for a refund or credit,
processing will vary according to payment method. If the Hardware was paid for with a
For Technical Support, Call 1-800-708-6227
PowerTower Pro UserÕs Guide
xxiii