Customer Satisfaction Guarantee - Power Computing PowerWave 604 User Manual

CUSTOMER SATISFACTION GUARANTEE

Within thirty (30) days of receipt of merchandise, you may return any computer system
purchased from Power Computing (ÒHardwareÓ) for a full refund of the cost of the system if
you are not entirely satisÞed, as long as the following conditions are met:
1. Contact Power Computing Customer Service to obtain a Return Merchandise
Authorization number, at 800 671-6227 (512 388-6700 for international customers).
2. Repack and seal the Hardware and all documentation, software, accessories, registration
cards and other materials originally supplied with the Hardware in the original packing
material.
3. Fill in completely and attach the accompanying Merchandise Return Label securely to the
outside of the package so that Power can properly process and credit your return.
4. Ship the Hardware to Power Computing at the address shown on the Merchandise Return
Form. Make sure the shipper does not cover the form. The Hardware must be received by
Power Computing on or before the thirtieth day after you receive the system(s).
5. You should pre-pay shipment, and assume all risks of loss or damage in connection with
shipping the system back to Power Computing. We recommend that package(s) be insured
for the full purchase amount.
6. Refunds or credits for Hardware returned under this guarantee will be made pursuant to
Power Computing's Refund Policy in effect as of the date of sale of the Hardware. Refunds
or credits will be issued only after the Hardware is veriÞed by Power to be in Òlike-newÓ
condition. Reductions in credit will result if Hardware is in Òless-than-newÓ condition, or if
any documentation, software, accessories and other materials originally supplied with the
Hardware are not returned completely intact. Once approval is given for a refund or credit,
processing will vary according to payment method. If the Hardware was paid for with a valid
credit card, a credit will be applied to the same credit card account. If payment was made
with a check, a refund check will be mailed to the customer. Other payment methods will
involve appropriate refunds or credits according to Power's accounting department policies.
7. Hardware received with any shipping charges due or after the thirtieth day after receipt of
the system(s) by the customer will be refused by Power Computing and returned to the
sender. We will also return any Hardware that is not in Òlike-newÓ condition and
accompanied by all documentation, software, accessories, registration cards and other
materials originally supplied with the Hardware, as determined by Power. If any of these
circumstances occur, eligibility for the thirty-day money back guarantee may no longer
apply.
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PowerWave 604 UserÕs Guide
For Technical Support, Call 1-800-708-6227