Power Computing PowerTower Pro User Manual page 18

After your return request is received, Power's Customer Service will issue you an RMA
number, along with shipping instructions for return of the Hardware. This number is valid
for ten (10) days from the date of issuance. The Hardware must be received by Power on or
before the tenth day after issuance of the RMA number. Returns will not be accepted
without a valid RMA number written on the box.
A sample shipping label is included in the back of the manual.
Note:
Returns for repair
In order to return Hardware for warranty or non-warranty service, you must request an
RMA by contacting Power's Technical Support or Customer Service Department.
You must back up all data stored on the Hardware before returning your Hardware to Power
for repair, as Power will format your drive with a new disk image. Power is not responsible
for any loss of data.
If Power Þnds defective components, materials or workmanship in your Hardware, Power
will use reasonable efforts to repair or replace the Hardware. If the Hardware is under
warranty, there shall be no charge to you for such repairs or replacement, and the Hardware
will be returned to you using the same class of service for shipping. Otherwise, Power's
standard charges for parts, labor, shipping and handling will apply.
Shipment of hardware to Power
For both types of returns, all Hardware should be returned in the original packaging
material, accompanied by all original components as conÞgured by Power Computing, and
the Hardware must have the RMA number clearly written at least three (3) times on the
outside of each box. You bear all costs and risks of loss in connection with shipping the
Hardware back to Power Computing. We recommend that the package(s) be insured for the
full purchase amount.
These policies are subject to change at the discretion of Power Computing, except that any
changes in these policies will not apply to Hardware sold to customers prior to the effective
date of any policy change. If you have any questions regarding these policies, please contact
Power Computing Customer Service.
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PowerTower Pro UserÕs Guide
For Technical Support, Call 1-800-708-6227