Technical Support Contact Information - Power Computing PowerTower Pro User Manual

3.
Continue holding these keys. You will hear a startup chime followed a few
seconds later by another startup chime. The display will also ßash on and
off. After the second chime, RELEASE the keys.
The PRAM should be reset. Some of your computerÕs settings will be set to the factory
default. For example, AppleTalk will be set to connect via the printer port instead of the
Ethernet port. You may need to reset such preferences.

Technical Support Contact Information

Our goal at Power Computing is to provide you with the most accurate technical support
possible. Please collect the following information before calling. It will enable us to
diagnose and resolve your issue as quickly and efÞciently as possible.
Back Up and Save.
It is always a good idea to back up and save your information prior to calling PowerÕs
technical support team.
Be in front of the computer when you call.
In some cases in depth troubleshooting may be required to identify the issue you are
experiencing. The technician may request that you perform a series of troubleshooting
steps in an effort to more accurately identify and resolve the issue. Having access to
your computer while on the phone with the technician will help facilitate this process.
Know the versions of both the software and the MAC OS you are using.
There can be signiÞcant differences between various versions of software, some of
which will conßict with other speciÞc versions of software. The more information of
this type we have the easier it will be for us to resolve issues that may occur from their
use. You can usually obtain the version number of the software you are using by
clicking once on the programs application icon and selecting ÒGet InfoÓ from the File
menu.
Have your computer serial number available.
The serial number is located on a white sticker either on the back or bottom of the
computer. This will help our technicians identify the conÞguration of your system as
well as your warranty information and will help them identify and resolve issues with
your computer more easily.
For Technical Support, Call 1-800-708-6227
Chapter 4, Troubleshooting
PowerTower Pro UserÕs Guide
51