Customer Satisfaction Guarantee - Power Computing PowerCenter PRO User Manual

CUSTOMER SATISFACTION GUARANTEE

Note: The Customer Satisfaction Guarantee applies only to Hardware purchased directly
from Power Computing. Hardware purchased from a reseller, dealer, or retailer is handled by
that reseller, dealer, or retailer. If you did not purchase your Hardware directly from Power
Computing, contact whoever you purchased your Hardware from for their terms and follow
their procedures.
If you purchased your Hardware directly from Power Computing, within thirty
(30) days of receipt of merchandise, you may contact Power Computing to
arrange for the return of any computer system purchased from Power
Computing ("Hardware") for a full refund of the cost of the system if you are
not entirely satisfied, as long as the following conditions are met:
1. Contact Power Computing Customer Service within 30 days of receipt of
merchandise to obtain a Return Merchandise Authorization (RMA) number,
at (800) 671-6227. The merchandise must then be received by Power
Computing on or before the tenth day after the RMA number is issued.
2. Repack and seal the Hardware and all documentation, software, accessories,
registration cards and other materials originally supplied with the Hardware
in the original packing material.
3. Make sure that the RMA number is visibly legible on the box in at least three
places.
4. Ship the Hardware to Power Computing at the address shown on the sample
Merchandise Return Form shown at the back of this manual. Make sure the
shipper does not cover the form. The Hardware must be received by Power
Computing on or before the tenth day after the RMA number is issued.
5. You should pre-pay shipment, and assume all risks of loss or damage in
connection with shipping the system back to Power Computing. We
recommend that package(s) be insured for the full purchase amount.
6. Refunds or credits for Hardware returned under this guarantee will be made
pursuant to Power Computing's Refund Policy in effect as of the date of sale
of the Hardware. Refunds or credits will be issued only after the Hardware is
verified by Power to be in "like-new" condition. Reductions in credit will
result if Hardware is in "less-than-new" condition, or if any documentation,
For Technical Support, Call 1-800-708-6227
PowerCenter Pro User's Guide
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