Power Computing PowerTower Pro User Manual page 80

Chapter 4, Troubleshooting
Have your Power CD and disks for any other software which may be involved easily
available.
In some cases it may be necessary to reinstall system software, or if you are having a
issue with a particular application, control panel or extension, it may be necessary to
reinstall that piece of software. Having your CDs or disks available will help facilitate
the troubleshooting process.
Have your invoice, this UserÕs Guide and the Mac OS manual available.
Throughout the troubleshooting process, the technician will point out relevant
information in the manual that will enable you to resolve the issue should it occur again.
Isolate your computer.
Your technician may ask you to disconnect external devices, such as scanners and
printers in an effort to isolate the issue to its true source. Isolating your computer prior
to contacting Power Technical Support will help facilitate the resolution of the issue you
are experiencing in a timely manner.
Thank you for calling.
Our technicians are trained to assist you as quickly and efÞciently as possible. Be assured
when you call Power Technical Support that we will make every effort to assist you in
resolving your issue and in answering any questions you may have.
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PowerTower Pro UserÕs Guide
For Technical Support, Call 1-800-708-6227