You Cannot Launch A Program Or It Quits Unexpectedly; Isolating System Software Issues - Power Computing PowerTower Pro User Manual

You cannot launch a program or it quits unexpectedly.

This may indicate that there is not enough RAM for the program to run. A dialog box may
appear, indicating insufÞcient memory as the source of the problem.
Quit programs to free up memory, then launch the application you want to use.
Restart the computer to clear memory. See ÒCommon problems and solutionsÓ on
page 33, at the beginning of this chapter.
Use the Get Info window to allocate more memory to the program. See Macintosh
Guide for information about Get Info.
Rebuild the desktop by restarting and holding down the command and option keys.
Answer Yes when the computer asks you if you want to rebuild the desktop.
Turn on virtual memory to use some of the computerÕs hard disk space as memory. See
Macintosh Guide for information about turning on virtual memory.
Install additional memory modules. See Chapter 6, ÒAdding Memory,Ó on page 67 for
information.

Isolating system software issues

If the problem your are trying to troubleshoot is not in the list in the preceding section, or if
the procedures suggested there do not resolve them, you may need to use a more general
troubleshooting approach outlined in this section. Most of the issues you will encounter will
be caused by incompatible or corrupted software.
In order to isolate the issue, it is necessary to use a process of elimination to Þnd the single
element that is the source of your issue. The method presented here is a general one
designed to demonstrate the way to approach troubleshooting your computer. Though
variation may need to be made in this approach for speciÞc situations, this process provides
a general guideline you may follow to isolate most issues. If this process does not result in a
solution to your problem, go to ÒTechnical Support Contact Information,Ó starting on
page 51.
For Technical Support, Call 1-800-708-6227
Chapter 4, Troubleshooting
PowerTower Pro UserÕs Guide
39