An Icon With A Sad Face Appears When You Start Up - Power Computing PowerTower Pro User Manual

Chapter 4, Troubleshooting
6.
If Disk First Aid is able to repair the hard disk, but the computer still boots
to a ßashing question mark, CLEAN INSTALL the system software as
detailed in ÒClean installing system software,Ó starting on page 48.
The System Folder is likely too corrupted to be used by the computer. Performing a
clean install will disable the corrupted System Folder and install a fresh System Folder
free of corruption.
7.
If the hard drive does not appear in the selection list in Disk First Aid,
PROBE the SCSI bus using HDT Primer PE.
Verify that the hard disk is seen on the SCSI bus by the computer. (Most internal hard
disks ship at ID 0.) If the hard disk does not appear in the HDT Primer window, contact
Power Technical Support.
Tip: Your PowerTower Pro system has two different SCSI buses. You can switch
between the two buses in HDT Primer PE by selecting the appropriate bus from the
SCSI Bus menu.
8.
If after a clean installation or re-initialization the computer still only boots
to a ßashing question mark, contact Power Technical Support for
assistance.
A ßoppy disk icon with an X in it appears.
You inserted a non-start-up ßoppy disk during the start-up process. If you wait a few
seconds, the computer will start up normally from the hard disk. Remember to insert ßoppy
disks only after the start-up process is completeÑwhen the Mac OS desktop is visible.

An icon with a sad face appears when you start up.

This can indicate a problem with the system software or with the computer hardware.
Try starting up from the Power Computing Mac OS CD-ROM. If you can start up with
a different disk, it means that there is a problem with your system software.
If the sad face icon continues to appear, contact Power Computing. There is most likely
a problem with the computer hardware.
36
PowerTower Pro UserÕs Guide
For Technical Support, Call 1-800-708-6227