Chapter 4 Troubleshooting; Common Problems And Solutions - Power Computing PowerTower Pro User Manual

4
Troubleshooting
4
Chapter
This chapter contains information on how to resolve some of the most common issues users
see and strategies you can use to Þx them.
If you are unable to resolve an issue using these suggestions, visit our Web Site at
http://www.powercc.com
for additional troubleshooting tips or contact Power ComputingÕs Technical Support
Department. Power Computing Technical Support can be reached toll-free in the United
States at 1-800-708-6227. Before contacting Technical Support, please be certain to follow
the pre-contact instructions detailed in ÒTechnical Support Contact Information,Ó starting on
page 51.
Customers who did not purchase systems directly from Power Computing should contact the
dealer they purchased their system from for assistance.

Common problems and solutions

There are a few problems which account for a relatively high proportion of those
encountered. For those problems, rather than go through a general troubleshooting
procedure, we just list the problem along with a logically-ordered list of their most common
solutions. If your problem is on this list, try the suggested solutions before you do anything
else besides restarting your computer, which resolves a gratifying number of problems.
Details on how to perform the procedures involved are found in ÒProcedures involved in
troubleshooting,Ó starting on page 41.
If your problem does not appear in the Common problems and solutions list, go to ÒIsolating
system software issues,Ó starting on page 39. If following the procedures described there
does not resolve your problem, go to ÒTechnical Support Contact Information,Ó starting on
page 51.
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PowerTower Pro UserÕs Guide
For Technical Support, Call 1-800-708-6227