Procedures Involved In Troubleshooting - Power Computing PowerTower Pro User Manual

5.
If the issue appears to be related to one application and does not occur in
other applications, RE-INSTALL the failing application.
The application may be corrupted. Replacing the suspect application with a fresh copy
may resolve you issue.
6.
If the issue seems related to a speciÞc type of system software like
printing software, CUSTOM RE-INSTALL that software as detailed in
ÒCustom installing system software,Ó starting on page 48.
7.
If the issue seems to occur system-wide, regardless of the application
you are using, or a re-installation of a suspect application did not Þx the
issue, CLEAN INSTALL the system software as detailed in ÒClean
installing system software,Ó starting on page 48.
The issue may be corruption of your core system software. Replacing this software with
a fresh copy may resolve your issue.
8.
If a clean installation of the system software is unsuccessful, RE-
INITIALIZE the hard disk as detailed in ÒInitializing a disk:,Ó starting on
page 47.
The issue may be related to a low level software issue on the hard disk. Re-initializing
the hard disk will remove all data from the hard drive eliminating possible corruption.
CAUTION: Re-initializing the hard disk will remove all data from it. Make certain
you have backed-up your Þles prior to initializing the drive.
9.
If you are still unable to resolve your issue, CONTACT Power Computing
Technical Support as detailed in ÒTechnical Support Contact Information,Ó
starting on page 51.

Procedures involved in troubleshooting

Rather than describe in detail how to perform each procedure you perform in the process of
troubleshooting every time it shows up in a troubleshooting chain, we have consolidated the
instruction for the procedures in this section. So if in the process of troubleshooting a
problem, you get to the point that you need to start up your system from the Power CD, just
turn to those instructions and follow them.
For Technical Support, Call 1-800-708-6227
Chapter 4, Troubleshooting
PowerTower Pro UserÕs Guide
41