The Skill Menu Settings Screen - ZyXEL Communications ISG50-ISDN User Manual

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For example, if a caller enters the queue for the "English" skill but an English-speaking sales

representative hasn't yet picked up, he will periodically hear "Press 0 to exit. Press 3 for a Spanish-

speaking representative. Press 4 for a French-speaking representative. Press 5 for a Russian-

speaking representative."

The Periodic Announce settings for a skill menu can be configured in the Skill Settings screen.

Section 38.4.1 on page 559

Click Configuration > PBX > ACD > Skill Menu to open this screen.

Figure 378 ACD > Skill Menu

Each field is described in the following table.

Table 211 ACD > Skill Menu

38.6.1 The Skill Menu Settings Screen

Use this screen to create or edit a skill menu.

ISG50 User's Guide

for more details.

Click this to create a new entry.

Double-click an entry or select it and click Edit to open a screen where you can

To remove an entry, select it and click Remove. The ISG50 confirms you want to

remove it before doing so.

This field is a sequential value, and it is not associated with a specific entry.

This indicates the name for this skill menu.

This indicates the description for this skill menu.

Chapter 38 ACD