The Agent Settings Screen - ZyXEL Communications ISG50-ISDN User Manual

Integrated service gateway

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Table of Contents

Each field is described in the following table.

Table 205 ACD > Agent List

38.3.1 The Agent Settings Screen

Use this screen to create or edit an agent's settings.

Click either the Add or Edit icons in the Agent List screen to display the options as shown next.

Figure 373 Agent List > Agent Setting

Each field is described in the following table.

Table 206 Agent List > Agent Setting

ISG50 User's Guide

Click this to create a new entry.

Double-click an entry or select it and click Edit to open a screen where you can

To remove an entry, select it and click Remove. The ISG50 confirms you want to

remove it before doing so.

This field is a sequential value, and it is not associated with a specific entry.

This indicates the identification number of the agent.

This indicates the name of the agent.

This displays a brief description about the agent.

Enter an identification number for this agent. It can be 3~20 digits (0-9). No

spaces, underscores, or hyphens are allowed. This number cannot overlap with

existing extension numbers.

An agent must use this ID to log into the ACD system.

Note: To get a login prompt, enter the feature code ***03 on your phone's keypad.

You can also use this code to log out later.

Enter a password for this agent. It can be any combination of 1~32 digits (0-9).

No spaces, underscores, or hyphens are allowed.

An agent must use this password to log into the ACD system.

Note: To get a login prompt, enter the feature code ***03 on your phone's keypad.

You can also use this code to log out later.

Chapter 38 ACD