The Skill Screen - ZyXEL Communications ISG50-ISDN User Manual

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Table of Contents

Chapter 38 ACD

Table 206 Agent List > Agent Setting (continued)

38.4 The Skill Screen

This screen allows you to manage the ACD skills. It can also serve as a jumping off point for

creating new ones or editing ones previously created.

Click Configuration > PBX > ACD > Skill to open this screen.

Figure 374 ACD > Skill List

Each field is described in the following table.

Table 207 ACD > Skill List

Skill Number

Enter the name of the agent associated with this ID. It can be any combination

of 1~32 alphanumeric characters (a-z, A-Z, 0-9). No asterisks (*) or

exclamation points (!) allowed.

Enter a description for this agent ID. It can be any combination of 0~64

alphanumeric characters (a-z, A-Z, 0-9). No asterisks (*) or exclamation points

(!) allowed.

Click OK to save your customized settings and exit this screen.

Click Cancel to exit this screen without saving.

Click this to create a new entry.

Double-click an entry or select it and click Edit to open a screen where you can

To remove an entry, select it and click Remove. The ISG50 confirms you want to

remove it before doing so.

This field is a sequential value, and it is not associated with a specific entry.

This indicates the phone number dialed to reach the agents associated with this

particular skill.

This indicates the name of the skill.

This displays the description associated with this skill.

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