ZyXEL Communications ISG50-ISDN User Manual page 555

Create at least 2 agent identities in the ACD system
1
receive incoming calls after they have been routed by the ISG50. You can click Configuration >
PBX > ACD > Agent to open this screen.
Define at least 1 skill in the ACD system
2
help the ISG50 properly route calls to the agent identities created in step 1. You can click
Configuration > PBX > ACD > Skill to open this screen.
Finally, link the skill with your auto-attendant by forwarding calls from it to the skill you created in
3
step 2 (Section 31.3.2 on page
PBX > Outbound Line Management > Auto-Attendant > Customized screen and then click
the Office Hour tab to open this screen.
ISG50 User's Guide
(Section 38.3 on page
(Section 38.4 on page
509). You can click the Add or Edit icon in the Configuration >
Chapter 38 ACD
556) to ultimately
558). The rules defined here will
555