The Hunt Group Screen - ZyXEL Communications ISG50-ISDN User Manual

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Table of Contents

Chapter 38 ACD

Table 208 Add Skill (continued)

38.5 The Hunt Group Screen

Use this screen to manage hunt groups on the ISG50. To access this screen, click Configuration >

PBX > ACD > Hunt Group.

Figure 376 Configuration > PBX > ACD > Hunt Group

Each field is described in the following table.

Table 209 Configuration > PBX > ACD > Hunt Group

Hunt Group Name This field displays the name of the hunt group.

This list indicates all members who are assigned to this skill. When adding or

editing an entry select the member from the drop-down list.

The priority indicates to which agent incoming calls are routed first. When adding

or editing an entry type the priority (1 highest to 5 lowest).

If multiple agents share the same priority, then the Ring Strategy applies first

to the highest priority group, then if all those agents are engaged it applies to

the next group, and so on.

Click OK to save your customized settings and exit this screen.

Click Cancel to exit this screen without saving.

Click this to create a new entry.

Double-click an entry or select it and click Edit to modify it.

To remove an entry, select it and click Remove. The ISG50 confirms you want to

remove it before doing so.

This field is a sequential value, and it is not associated with a specific entry.

This field displays the number you have to dial to call the extensions in this hunt

This field displays the description of the hunt group.

ISG50 User's Guide