Chapter 12: Status Reports
12.3 Support Reports
The Support Report provides useful status information that will assist the Tripp Lite technical support team to resolve any
issues you may experience with your Console Server.
If you do experience an issue and have to contact Support, ensure you include the Support Report with your email support
request. The Support Report should be generated when the issue is occurring, and attached in plain text format.
• Select Status: Support Report and you will be presented with a status snapshot
• Save the file as a text file and attach it to your support email
12.4 Syslog
The Linux System Logger in the Console Server maintains a record of all system messages and errors:
• Select Status: Syslog
The syslog record can be redirected to a remote Syslog Server:
• Enter the remote Syslog Server Address and Syslog Server Port details and click Apply
The console maintains a local Syslog. To view the local Syslog file:
• Select Status: Syslog
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