Controlling The Calls Your Users Can Make And Receive - Avaya Communication Manager Administrator's Manual

Planning the System

Controlling the Calls Your Users Can Make and Receive

The Avaya Communication Manager provides several ways for you to restrict the types of calls
your users can make, and the features that they can access.
You use class of restriction (COR) to define the types of calls your users can place and receive.
Your system might have only a single COR, a COR with no restrictions, or as many CORs as
necessary to effect the desired restrictions.
You will see the COR field in many different places throughout Communication Manager when
administering telephones, trunks, agent logins, and data modules, to name a few. You must
enter a COR on these screens, although you control the level of restriction the COR provides.
Strategies for assigning CORs
The best strategy is to make it as simple as possible for you and your staff to know which COR
to assign when administering your system. You can create a unique COR for each type of user
or facility, for example, call center agents, account executives, administrative assistants, Wide
Area Telecommunications Service (WATS) trunks, paging zones or data modules.
You can also create a unique COR for each type of restriction, for example, toll restriction, or
outward restriction. If you have a number of people who help you administer your system, using
this method would also require the additional step of explaining where you wanted to use each
type of restriction.
Note:
COR-to-COR calling restrictions from a station to a trunk do not apply when
Note:
Automatic Alternate Routing (AAR), Automatic Route Selection (ARS), or
Uniform Dial Plan (UDP) is used to place the call. In these cases, use Facility
Restriction Levels to block groups of users from accessing specific trunk
groups.See "Class of Restriction" and "Facility Restriction Levels" in Feature
Description and Implementation for Avaya Communication Manager,
555-245-205, for more information.
To find out what CORs are administered in your system already, type list cor. You can also
display information for a single COR by typing list cor #.
76 Administrator Guide for Avaya Communication Manager