Capacities - Altigen MAXCS ACC 6.5 Administration Manual

Chapter 1: Overview
All workgroups a supervisor is monitoring are displayed in a single view, making it
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easy to see what's happening in all groups at once.
A graphical view (trend lines) displays workgroup statistics to help make better
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staffing decisions.
Supervisors can check workgroup voice mails without needing a separate license or
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needing to log in as an agent.
AltiReport - application that can report an agent's and workgroup's operation details,
including summary, analysis, and charting.
Advanced CallRouter - a call handling application that matches incoming call data or
collected digits against a customer's CRM record to determine how to route the call. It
has the capability to set call priority and caller's skill level requirement.
CDR Search - a call reporting tool that allows administrators to search CDR files for
records that meet selected criteria, and allows workgroup supervisors to get workgroup
CDR statistics.
IPTalk - an IP softphone to allow a MaxCommunicator user or MaxAgent user to log in
to a system as an IP extension. IPTalk supports G.711 and G.723.1 codec only.
MaxInSight - a workgroup performance application that provides call center managers
and agents with the ability to track workgroup status and performance data from a wall-
mounted LCD panel or from their PCs. MaxInSight includes the ability to see the following
for single or multiple workgroups:
Real-time queue status
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Real-time workgroup resource status
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Daily operation results
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Trends of data over time
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SuperQ - a Java-based application designed to queue and distribute calls for call centers
with workgroups located in different geographic locations or across multiple AltiGen
servers. SuperQ enables call centers to combine teams of workgroups from multiple
locations into one virtual team.
VRManager - allows administrators/supervisors to convert, schedule backup/delete,
and query recorded files.
SDK Tool Kit - offers a complete set of tools including APIs, documentation and sample
programs, to enable a developer to begin programming rapidly and efficiently. It
includes a self-installing CD-ROM containing AltiGen SDK software. Session-based
licensing is required for both Basic API and APC API interfaces.

Capacities

Capacities for an All-in-One Single System
PBX Capacity
Maximum 400 extensions (IP, analog, and mobile extensions)
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Maximum 256 MobileExt ports per system
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Maximum 200 MaxCommunicator/MaxAgent sessions
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Maximum 20 AltiConsole sessions
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Maximum 20 MaxSupervisor sessions
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MAXCS ACC 6.5 Administration Manual