Non Workdays
•
Within each of these three time slots, you have the following routing options for incoming
calls:
Route to a particular extension selected in the drop-down list
•
Route to a particular auto attendant selected in the drop-down list
•
Route to the operator
•
Also, you can set additional routing attributes based on:
Holiday Profile—routes incoming calls based on Holiday Profiles configured in the
•
System Configuration window (see "Routing Calls on Holidays" on page 55)
Business Hours Profile—routes incoming calls based on Business Hours Profiles
•
configured in the System Configuration window (see "Setting Business Hours" on
page 54). During Business Hours, Outside Business Hours and Non Working
Day are defined and selected by the Business Hours profile.
Language Setting—lets you specify that callers who dialed the selected number will
•
hear prompts in the language you set here. This field will have choices only if you
added sets of prompts according to the instructions in "Multilingual Configuration"
on page 101.
Chapter 13: In Call Routing Configuration
MAXCS ACC 6.5 Administration Manual 181