Setting the Mailbox Options
The Mail Management settings define how voice messages are handled for an
extension: whether the mailbox is information only or is full-featured, how messages are
announced and processed, and how much capacity is allotted to message storage.
To work with mailbox settings, select the extension number you want to work with from
the Agent/Supervisor/Extension list, then click the Mail Management tab.
Figure 5. Extension Configuration, Mail Management tab
Setting an Information-Only Mailbox
You can select the Information Only Mailbox check box to set virtual or physical
extension mailboxes to Information Only, then click Apply to to set one or more
extension mailboxes.
An Information Only mailbox allows callers to listen to customized recorded
announcements. To repeat the announcement, callers are instructed to press the # key.
This mailbox does not take messages from the caller.
Disabling a Mailbox
When you disable a mailbox, a special greeting is played to announce that this mailbox
is not accepting new messages.
Chapter 15: Extension Configuration
MAXCS ACC 6.5 Administration Manual 209