Altigen MAXCS ACC 6.5 Administration Manual page 114

Chapter 7: Auto Attendant Configuration
To install professionally recorded phrases or prompts:
1. Assign a prompt number to each prompt you would like recorded. Or give the prompt
a unique identifying name. AltiGen-supplied phrases are numbered, but phrases
don't have to be numbered.
2. Submit your prompt script and prompt name to the recording studio.
3. Instruct the recording studio to record prompts in either 8KHz or 11.025KHz mono
in the WAV format.
4. Ask the studio to convert the WAV file(s) into the proper MAXCS format.
If using Worldly Voices, this conversion is done for you.
•
If you are using a studio other than Worldly Voices, use the Voice File Conversion
•
utility. This utility converts an audio file recorded at either 8KHz or 11.025KHz in
the WAV format to an MAXCS-playable audio file.
5. Once you receive the prompts in the MAXCS format, place them in the
C:\PostOffice\phrases\LangCustom directory on the gateway that is running
AltiServ.
Your prompts are now ready to be used.
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MAXCS ACC 6.5 Administration Manual