Chapter 9: Call Recording Configuration; Description Of The Recorded File Name - Altigen MaxACD Administrator Manual

To use the centralized call recording function, make sure the following requirements are
met:
You need a recording seat license for each extension that will be recording.
•
• It is recommended that you have a separate storage server to store recorded files.
Recorded files (64Kbps PCM format) can be managed by the VRManager (licensed)
•
application or can simply be saved and played with VRPlayer (free).
If your system has a multi-chassis configuration and the gateway needs to transmit
•
recorded files to a storage server, you need to set up an FTP server to facilitate the
file transfer. You do not need to set up an FTP server for a single chassis (all-in-one)
installation.
• Because recording files requires a large amount of disk storage space, NAS (Network
Attached Storage) system is recommended, unless VRManager is used.

Description of the Recorded File Name

The recorded file name contains the following information:
• R!mmddyyyy_hhmmss!callerID!calleeID!workgroupID!DNIS!sessionID!R
mmddyyyy_hhmmss is the time stamp when the recording starts
•
• callerID is the caller ID or extension number. It could also be:
bgn for barge-in call
•
• sm for a silent monitor call
• trk(bbcc) for an inbound trunk call without caller ID. bb is the board logical ID
and cc is the channel ID
• calleeID is the target number or trk(bbcc)
• workgroupID is the workgroup number for a workgroup call, or ext for extension
call
• DNIS is the DNIS number or NA for no DNIS number
• sessionID is the CDR session ID
Call Recording Configuration
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