Administration Features - Altigen MaxACD Administrator Manual

Administration Features

Exchange Integration - provides message synchronization between MaxACD and a
Microsoft Exchange server on the LAN. This feature allows for dynamic synchronization
of mail between the two servers so that deleted messages from one server get
automatically deleted in the other server. Similarly, a new message sent to one server
is transmitted to the other server. This way, the message can be accessed or deleted
from either server. For example, when a voicemail message is deleted from MaxACD, it
is automatically deleted from the Exchange server too.
Administration Features
System and administration features include:
AA Configuration File Export- lets you export your complete AA configuration to an
html file.
AA Copy - An AA configuration can be copied, forming the template for a new AA.
Alerting - An announcement can be sent to Voice Mail when the e-mail server disk is
full.
"Apply To" Feature - applies changes (only the field that was changed) to multiple
extensions, trunks or channels instead of having to change them one at a time.
Call Detail Reporting (CDR) - the system collects and records information on outgoing
and incoming phone calls, such as length of call, time of call, number of calls. This data
is written to an internal database.
Configurable Emergency Number - For international use, allows the system
administrator to set up country-specific emergency numbers.
DNIS Routing Tables - incoming trunk calls can be routed to an AA, extensions,
workgroups, hunt groups, and so on, based on DNIS numbers configured in the system
administration routing tables.
E-911 Calling Support - allows an administrator to designate a number of trunks for
dedicated E-911 use.
Voice Mail Storage - can be placed on drives other than the system drive.
Emergency (911) Call Notification to Extension/Outside Number - when any
extension dials an emergency number that gets routed through MaxACD, the system can
make calls to pre-configured extensions or outside numbers. A system can have more
than one emergency notification number configured.
Extension Password Protection for Application Logins - the system maintains a
counter for each extension to track CTI client application login failures. When eight
successive failures are reached, the system disables login connection for 1 to 24 hours
to prevent password intrusion. Applies to MaxAgent, MaxSupervisor, and other add-on
applications.
License Assignment - A License menu allows administrators to easily verify and
assign licenses.
Log In and Log Out - An administrator can log in and log out a workgroup member
from the Workgroup Configuration window in MaxACD Administrator.
Monitor List - lets you configure an extension's privilege to see other extension's call
activity through MaxAgent.
Out Call Routing Configuration - allows outgoing calls to be directed to particular
trunk routes, based on parameters assigned in the Out Call Routing table.
Remote Administration - a version of the MaxACD Administrator application that can
be installed on a Windows XP/2003/2008 client computer to remotely administer one or
more systems.
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