Lync Front-End Server Adjustments; Troubleshooting (Error Messages) - Altigen MaxACD Administrator Manual

For lync using the maxacd administrator application

Table of Contents

Lync Front-end Server Adjustments

During installation, you specified the Lync server proxy IP addresses. If you need to

change either of those addresses in the future, follow these steps:

1. In Windows, choose Start > All programs > AltiGen Lync Server Proxy >

AltiGen Lync Server Proxy Configuration.

2. In this tool you can add a new IP address, edit an existing address, or remove an

address as needed. You can also change the registration information. After you make

your changes, click Apply.

Troubleshooting (Error Messages)

Use this table for troubleshooting error messages encountered during software

installation.

Error Message

Copy activation file failed.

An error occurred during the move

data process.

Setup cannot append the AltiServ path

because your existing system

environment is too long. You must

manually append the AltiServ path to

your system environment path after

finishing the MaxACD installation but

before restarting your system.

Unable to add AltiServ path to the

system.

Lync Front-end Server Adjustments

Solution

Activation file (exctl) is not in the specified

folder, is missing, or is corrupted. Make sure

you select the correct file folder where the

activation file is located and try again. If

problem persists, you can manually copy the

activation file to c:\AltiServ\db directory (if

MaxACD is installed on the c: drive) and run

the installation program again.

Make sure all MaxACD applications and

services are stopped/closed before installing

MaxACD.

Manually append c:\AltiServ\exe (if MaxACD is

installed on c: drive) to your system

environment path (through Control Panel >

System > Advanced tab > Environment

Variables > System Variables) after

finishing the MaxACD installation but before

restarting your system.