Account Code; Ip Extension Configuration; Lync Agent - Altigen MaxACD Administrator Manual

Chapter 15: Extension Configuration
Note: If a number is not entered in the E911 CID field, the Transmitted CID is
transmitted as the caller ID for 911 calls made by this extension.
• Language—Sets the language the extension user will hear for voice mail and
system prompts. If voice mail and system phrases have been translated into other
languages and properly added to the C:\PostOffice\Phrases directory, the languages
will be selectable from the Language drop-down list. (See "Multilingual
Configuration" on page 75 for information on adding translated prompts to the
MaxACD system).
Enable Dial-By-Name—Select this box to allow incoming callers to search the
•
extension list by employee name for this extension.
• Assign Call Recording License—Assigns this extension a call recording license.

Account Code

These settings determine how callers use any account codes you have established when
making outgoing trunk calls.
Figure 15-4. Account code dialog box
For information on creating account/code associations, see "Creating Account Codes" on
page 45.
Enable Forced Account Code—Forces the user to enter an account code.
•
• Override Allowed—Prompts the user to enter an account code, or the user can
press # to bypass the account code.
Account Code Validation—Forces the user to enter a valid account code.
•
For Long Distance Call Only—The system determines if an outgoing call starts
•
with a long distance or international prefix. If it does, the call will require an account
code.
• Block Account Code Display—The account code table will not be displayed when
the user tries to tag the account from MaxAgent. This prevents the user from seeing
account codes they do not need to see.

IP Extension Configuration

Check Enable IP Extension and select Dynamic IP Address.

Lync Agent

Check the Enable Lync Agent check box if this extension is to be a MaxACD agent that
corresponds to a Lync Client user.
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MaxACD Administrator Manual