Incoming Call Routing; Regular Trunk Calls - Altigen MaxACD Administrator Manual

Chapter 12: Trunk Configuration
Field
Incoming DID
Number Field

Incoming Call Routing

To set incoming call routing for a trunk, select the trunk on the General tab, then click
the In Call Routing tab in the Trunk Configuration window. The trunk location
appears in the title bar.
Figure 12-8. Trunk Configuration, In Call Routing tab

Regular Trunk Calls

For each trunk—or using Apply to to apply the settings to multiple trunks—you can set
routing for the three time periods defined in the System Configuration window,
Business Hours tab ("Setting Business Hours" on page 39):
During Business Hours
•
• Outside Business Hours
• Non Workdays
Within each of these three time slots, you have the following routing options for incoming
calls:
• Route to an extension selected in the drop-down list
• Route to an auto attendant number selected in the drop-down list
Route to a Line Park line selected in the drop-down list (see "Line Park Configuration"
•
on page 147 for more detail)
• Route to the operator
106
MaxACD Administrator Manual
Description
When a call comes in, the SIP trunk uses To Header or
Request URI as the DID/DNIS number