Setting E-Mail Messaging Options; Creating Distribution Lists - Altigen MaxACD Administrator Manual

Chapter 6: Voice Mail Configuration
Parameter
Synchronize with
Exchange

Setting E-mail Messaging Options

To use the MaxACD e-mail services, configure the following settings.
Parameter
Enable SMTP/
POP3 Service
Postmaster Ext

Creating Distribution Lists

The System Distribution Lists provide for forwarding voice mail messages to multiple
recipients defined as list members. To forward a voice mail to all list members, a user
needs to enter only the two-digit ID instead of entering numerous individual extensions.
You can create up to 100 distribution lists, each composed of up to 64 extensions. The
extension list member can represent another distribution list.
Note: The system distribution lists discussed here are different from the extension
distribution lists, which are configured through the phone sets or the MaxAgent
for Lync user application.
To configure distribution lists, select System > Voice Mail Configuration, then click
the Voice Mail Distribution List tab.
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MaxACD Administrator Manual
Description
Allows a two-way synchronization between a user's MaxACD
voice mail and the user's Outlook-readable mail messages with
their attached .wav files in the user's inbox. When e-mails or
voice mails are deleted from one server, they are automatically
deleted from the other server as well.
If you select this option, enter the DNS name of the Exchange
server in the Exchange Client Access Server field (do not
enter the IP address).
Description
Selected, this enables incoming and outgoing mail services on
MaxACD—Simple Mail Transfer Protocol (SMTP) and Post Office
Protocol (POP3).
This field defines the extension that will be assigned as a
Postmaster Extension. When the e-mail system receives an e-mail
with an invalid e-mail account, the automatic reply to the sender
(informing of the invalid e-mail account used) is sent from the
defined extension.
Note:
The system always requires an extension to be specified as
the Postmaster Extension. By default, the first extension in
the system is used. If an extension is selected as the
Postmaster Extension, it cannot be deleted until the
Postmaster Extension is re-assigned to another extension.