Dialing Pattern Configuration Tips - Altigen MaxACD Administrator Manual

Chapter 14: Out Call Routing Configuration
Figure 14-4. Out Call Routing Configuration, Dialing Pattern tab
2. Click the Add button.
Figure 14-5. Add dialing pattern dialog box
3. Type the prefix and pattern length, and click OK.
4. Assign routes to this prefix by selecting routes from the drop-down lists in the Route
Priority section of the Dialing Pattern tab.
5. If this is a restricted number or pattern, skip step 4 and check the Disallow this
dialing pattern check box.
To delete a dialing pattern
Select the pattern you want to delete, and click the Delete button.

Dialing pattern configuration tips

• If a dialing pattern has multiple routes assigned to it, the system will try to use the
first route configured to process the call that has this dialing pattern. If the first route
is busy or not in service, the system will use the second route, and so on.
120
MaxACD Administrator Manual