Chapter 10: Application Extension Configuration; Application Extension Setup - Altigen MaxACD Administrator Manual

Application Extension Configuration
The application extension is an extension pilot number that allows an SDK-based add-
on application to log into the system and establish a communication channel to control
trunk channels and interact with the system core switching and voice processing service.
Typical applications that use an application extension are:
IVR
•
• Outbound dialer
Inbound call routing logic for a special business application
•
To connect an SDK-based add-on application, you need:
• An APC license (concurrent session)
A separate application extension to log in to for each application
•
For more information about SDK, please send e-mail to sdksupport@altigen.com.

Application Extension Setup

Note:
Before you begin, make sure a Trunk Control APC SDK Session license is
registered and activated for your system. You can find this information in License
> License Information.
To access the Application Extension Configuration window, select System >
Application Ext Configuration.
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