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Figure 18-12. Workgroup Configuration, Mail Management tab
Note:
You can use Apply to to apply mailbox settings to one, some, or all workgroup.
Disabling a Mailbox
When you disable a mailbox, the normal greeting is played but callers cannot leave
messages.
Setting E-mail Options
On the Mail Management tab, you can set the e-mail options for the workgroup:
•
E-mail Name—the workgroup's e-mail name without the @domain. The default e-
mail name is ext<workgroup number>, that is, the letters "ext" followed by the
workgroup number. For example, the default e-mail name for workgroup 5000 would
be ext5000.
•
Retrieve Voice Mail by E-mail Client—selected, this sends voice mail to the user
extension as an e-mail attachment. Deselected, voice mail is retrieved as voice mail.
•
Enable Mail Forwarding—selected, the workgroup's e-mail will be forwarded to
the e-mail address you specify in the Forward E-mail Address box. The address
should be a full address, including the domain (for example,
jsmith@thecompany.com).
If you enable mail forwarding, you also specify what you want done with the original
messages after they have been forwarded. In the drop-down list you can choose to:
•
Delete Messages after Forward
•
Keep the Messages as New
•
Keep Messages as Saved
Setting Workgroup Mail Management
MaxACD Administrator Manual 167
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Troubleshooting
