Altigen MaxACD Administrator Manual page 104

Chapter 11: Component Configuration
Figure 11-3. Component Configuration dialog box
You may change the assigned number by entering a different number (up to the number
your system is licensed for and not to exceed the maximum limit for each HMCP
component) in the Assigned to this component fields and clicking Apply.
HMCP Resources—Shows the total number licensed (if applicable), total currently
assigned, and the number assigned to this HMCP component for the following resource
types:
1. Voice Processing Resources (VPR)
2. Agent Supervision Bridges
The maximum number of resources that can be assigned to each HMCP virtual
component is as follows:
• G.711 VPR — 1,000
• G.711/G.723/G.729 VPR — 200
• Agent Supervision Bridges — 20
Notes:
• 1,000 G.711 voice processing resources will be licensed to the system when one
AltiGen HMCP Media Server license is registered.
The more VPR assigned, the slower the system will be when it starts up. To calculate
•
the optimized number of VPR you need, use the following formula:
Total G.711 VPR = Total number of extensions X 2
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MaxACD Administrator Manual
If you increase or
decrease the number of
HMCP resources, you
must reboot the system
(both the primary and
secondary servers) so
that the changes can take
effect.
If your HMCP server is
outside of the MaxACD
system, then you must
restart the HMCP server
first, before restarting the
primary and secondary
servers.