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Overview
System Requirements
AltiWeb Components
Figure 1. AltiWeb Component Overview
Center 4.0 User Guide

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Table of Contents
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Summary of Contents for Altigen AltiWeb 4.0

  • Page 1 Overview System Requirements AltiWeb Components Figure 1. AltiWeb Component Overview Center 4.0 User Guide...
  • Page 2: Installing Altiweb

    Installing AltiWeb Default Web Site WebCall Figure 2. Logical AltiWeb installation in IIS Center 4.0 User Guide...
  • Page 3: Altiweb Directory Structure

    Figure 3. Local Path in IIS Properties dialog AltiWeb Directory Structure Center 4.0 User Guide...
  • Page 4: Applet Subdirectory Files

    Applet Subdirectory Files Center 4.0 User Guide...
  • Page 5: Collecting Form Data, Ivr Data And Url History

    Collecting Form Data, IVR Data and URL History IVR data Form Data URL History Figure 4. Caller Data window in AltiAgent Tagging Pages for URL History Center 4.0 User Guide...
  • Page 6: Scenario 1-Caller Data From Web Page

    Scenario 1—Caller Data from Web Page Figure 5. Contactaltigen.htm page Center 4.0 User Guide...
  • Page 7 Figure 6. The AltiWeb window Center 4.0 User Guide...
  • Page 8 Figure 7. Caller Data window in AltiAgent Center 4.0 User Guide Center 4.0 User Guide...
  • Page 9: Customizing Contactaltigen.htm

    Customizing Contactaltigen.htm To Alter Form Data Show DialPad, Let Caller Dial Extension value="" value="1" Hide DialPad, Autoconnect to Extension 300 value="300" value="0" Center 4.0 User Guide...
  • Page 10 Scenario 2—Caller Data from Auto Attendant Figure 8. Contact.htm page Center 4.0 User Guide...
  • Page 11 Figure 9. The AltiWeb window with DialPad visible Center 4.0 User Guide...
  • Page 12 Center 4.0 User Guide...
  • Page 13 Figure 10. Caller Data window in AltiAgent Center 4.0 User Guide Center 4.0 User Guide...
  • Page 14: Customizing Contact.htm

    Customizing Contact.htm To Alter Form Data Hide DialPad, Autoconnect to Extension 300 value="300" value="0" Show DialPad, Let Caller Dial Extension value="" value="1" Center 4.0 User Guide...
  • Page 15 Configuring Auto Attendant for Scenario 2 Figure 11. Using Auto Attendant to push pages to the caller Center 4.0 User Guide...
  • Page 16 Configuring Auto Attendant System Administration Manual Center 4.0 User Guide...
  • Page 17 Center 4.0 User Guide...
  • Page 18 Center 4.0 User Guide...
  • Page 19 Center 4.0 User Guide...
  • Page 20: Troubleshooting

    Troubleshooting Center 4.0 User Guide...
  • Page 21: Uninstalling Altiweb

    Uninstalling AltiWeb Alternatively Center 4.0 User Guide...
  • Page 22 Center 4.0 User Guide...

Table of Contents