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Chapter 4: Configuring the MaxACD System
Setting General Parameters
Use the General tab in the System Configuration window to set the system ID and
country, home area code and main number, manager and operator extensions, Lync
ACD configuration, and options for system call park.
Figure 4-1. System Configuration, General tab
You can set the following parameters and options:
Parameter
System ID
Country
Manager Extension
32
MaxACD Administrator Manual
Description
Assign a number (1-100) to the system. This ID will be used
to differentiate call records if multiple systems are writing call
records to a same external database.
Select a country for the system. This configuration ties to a
tone table matched to the country's telecom interface
specification.
Select the system manager's extension number.
The system manager has access to the following system
administrator functions:
• Record custom phrases
• Turn on trunk blocking (#38)
• Manage the voice mail's System Distribution List from the
phone
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Troubleshooting
