Call Recording - Altigen AltiContact Manager Version 4.6 Administration Manual

Call Recording

Figure 3. Agent Logout Reason window, CallCenter Configuration
To require logoff reasons, check the Logout reason code required check
box. If you don't want to require reason codes, deselect the check box.
To define reason codes, type the associated reason into the text box next to
the code you want to associate with the reason.
Call Recording
AltiContact Manager provides a system-wide, voice call recording feature
in the CallCenter Configuration.
Note:
Call recording options for specific agents/workgroups can be set
up in General Configuration window of Agent Configuration
and Workgroup Configuration, respectively.
To access this option, select CallCenter Configuration... on the System
Management menu, then click the Call Recording tab.
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