Altigen MaxACD Administrator Manual page 79

• Third step—Set Call Priority for MaxACD priority queuing. You can assign a priority
number from 1-9 to the caller who selects this menu item. The highest priority is
1, the lowest priority is 9. If this box is not checked, go to the next step without
delay.
• Fourth step—Set Call SKLR (Skill Level Requirement) for MaxACD skill-based
routing. You can assign an SKLR from 1-9 to the caller who selects this menu
item. If this box is not checked, go to the next step without delay.
• Fifth step—Execute the action selected from the drop down list. The drop down
list contains the following actions:
Action Description
No Action An "invalid" message plays and the menu is repeated.
Level - Expand Expand menu item to create additional level.
Tree
Level - Repeat Repeats the level that contains the "Repeat Current Level" menu
Current Level item.
Level - Go to Top Go to the top level and repeat action items on the top level.
Level
Level - Go to Goes to selected menu item at any level. A drop-down list appears
Specified Item from which you select the item.
Call - To Ext./ Transfers call to an extension or group number you select in the
Group drop-down list.
Call - To Routes the call to the operator (the operator is defined in the System
Operator Configuration window).
Call - Dial By Prompts the caller to enter the name (first, or last, or both in any
Name order) of the person they want to speak with and dials the extension
that matches the name. Callers may not have to enter the entire first
or last name before a match is found.
Call - Collect The top level of each AA collects the extension number
Extension automatically. The system has a timing delay to differentiate if the
first digit the caller entered is a menu option or the first digit of an
extension number. Once past the top level, the system will not have
the timing delay to differentiate digits. If you would like to provide
the option for a caller to enter an extension number, you need to
map this action item to one of the menu options.
Call - Directory Lists the system users and their extensions to the caller. For this to
Service work properly, users need to record their directory names.
Call - Disconnect Disconnects the call.
VM - Record Leaves a voice mail message in the specified voice mail box. If you
Message want the caller to hear the extension's greeting before hearing the
start-recording beep, check Play Extension Greeting.
VM - Mailbox Allows the caller to log in to the voice mail system to retrieve voice
Access mail or change personal options from the outside. This option is
assigned to the "#" key at the top level of each AA by default.
Configuringing Auto Attendants
MaxACD Administrator Manual 69