Qcc Operator To Receive Calls - AT&T MERLIN LEGEND Release 2.0 Programming Summary Manual

Lines and Trunks

QCC Operator to Receive Calls

Use this procedure to do the following:
determine whether or not incoming calls on each trunk ring into the
QCC queue
identify the QCC system operator positions to receive incoming calls
on each trunk
NOTE:
This procedure applies only in Hybrid/PBX mode in a system that includes
QCC operator positions.
Each ground-start, loop-start, or automatic-in tie trunk programmed to ring into
the QCC queue can be associated with one or more QCC operator positions.
If a trunk assigned to ring into the QCC queue is also used for shared Remote
Access, use the "Remote Access Trunk Assignment" procedure to assign
remote access before you assign a QCC system operator to receive calls.
NOTE:
Do not change the factory setting of No QCC Operator Assigned to
Receive Calls for trunks dedicated to incoming calls for Calling Groups,
trunks used as personal lines, DID trunks, unequipped DS1 trunks, or
dial-in tie trunks.
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QCC Operator to Receive Calls