Qcc Operator To Receive Call Types - AT&T MERLIN LEGEND Release 2.0 Programming Summary Manual

Optional Operator Features

QCC Operator to Receive Call Types

Use this procedure to specify which QCC operators receive the following
types of calls:
Dial 0 calls (internal calls to the system operator)
DID calls to invalid destinations (unassigned extension numbers)
Calls to the Listed Directory Number (extension for the QCC queue)
Calls programmed to return to the QCC queue (returning from
extending, camped-on, held calls, and operator parked calls)
Group Coverage calls
Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).
NOTE:
If you want a QCC operator position to operate as a Message Center
(receiving returning parked and extended calls, Group Coverage calls,
and calls to unassigned DID numbers), program the Message Center
option before you assign the operator to receive call types.
This procedure does not include use of the menu selections Follow/Frwd or
Ext. These two options are used to assign queue priorities and are not
QCC
associated with individual QCC operators. See "Call Type Queue Priority
Level" in this section.
This procedure does not include programming the operator to receive calls on
individual trunks. See "QCC Operator to Receive Calls" in the Lines and
Trunks" section of this manual.
Programming an operator to receive DID calls to invalid destinations does not
cause the calls to ring into the QCC queue unless you program such calls to
be sent to a backup extension. See "Invalid Destination" in this section.
When no operator is assigned to receive the call types, the call does not ring
into the QCC queue, and the caller hears an error tone.
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QCC Operator to Receive Call Types