Qcc System Operator Positions - AT&T MERLIN LEGEND Release 2.0 Programming Summary Manual

System Operator Positions

QCC System Operator positions

This procedure applies to Hybrid/PBX systems only. Note that both QCC and
DLC operator positions can be assigned with this procedure, although its
primary purpose is to assign QCC operator positions.
QCC operators serve as central answering positions for all incoming calls.
Incoming calls are held in the QCC queue and are directed to each QCC
operator in a prioritized sequence. The calls are received one at a time,
regardless of the number of incoming calls to the system.
QCC Operator Positions
Additional QCC operator positions can be assigned only to the firsl and fifth
jacks of MLX modules. A maximum of four QCC operator positions can be
assigned. Use this procedure to specify QCC operator positions that serve as
central answering positions for all incoming calls.
CAUTION:
If you want to add or remove QCC operator positions, the following
conditions apply:
The primary QCC operator position cannot be removed if
other QCC positions remain in your system.
When QCC operator positions are added, the primary QCC
operator position should be the first one added.
If QCC operator positions are being removed, the primary
QCC operator position must be the last one removed.
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QCC System Operator Positions