AT&T MERLIN MAIL Implementation Manual page 91

Submenu
Submenu Script
Subscriber
Supervised Transfer
System Administrator
System Operator
A lower level menu that is accessed through the
Main Menu or another submenu that provides additional
menu options to callers.
Plays to callers when they select a submenu from the
Main Menu or another submenu and offers the list of
options available on the submenu. It also provides
Selector Codes and directs callers to the extension,
submenu, or announcement they want.
The owner of an extension that is registered with the
MERLIN MAIL system. Every subscriber has a Mailbox
(the number is generally the same as the extension
number) to receive messages left by callers when the
subscriber cannot be reached. Subscribe can also
communicate with other subscribers via the
Voice Mail Service.
The MERLIN MAIL system monitors a call until it is
answered. If the line is busy or is not answered, callers
are given two options: choose another extension or leave a
message (caller does not need to reenter the extension
number). Should be used when a phone does not have
coverage assigned to it.
The person who updates and changes the MERLIN MAIL
system to address the company's requirements. The
system administrator is a registered subscriber and is
also responsible for the Trouble Mailbox.
The person who answers calls when callers press [
and when callers do not enter a Selector Code within
four seconds, if the Dial 0/Timeout Option is set for
transfer to System Operator.
],
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Glossary G-5