Page 1 AT&T 585-320-141 Issue 1 AT&T MERLIN MAIL™ Voice Messaging System Multi-Lingual Version ® for MERLIN LEGEND Communications System Installation, System Programming and Maintenance...
Page 2 System Schedule Parameters Update Port System Date Allocation and Time All Ports All Ports Split Automated Call Answer Allocation Attendant Weekly Delayed Business Answer Schedule On Automated On Call On All Temporarily Open Closed Attendant Answering Delayed Ports Closed Ports Ports Answer Open or...
Page 3 Enter System Enter System Voice Mail Administration Administrator Administrator Main Menu Service Password + Extension + Automated Mailboxes Attendant Play a Mailbox Configuration Menu Play Modify Menu Menu Create Night Menu Mailbox Play Modify Menu Menu Delete a Submenus Mailbox Modify Play Create...
Page 4 Systems Group Greetings Lists Voice Scan Mail Group Lists Greeting Create a Attendant Group List Greeting Night Greeting Greeting Modify or Review a Group List Delete Entry Entry Delete a Group List...
Page 5 Copyright © 1993 AT&T 585-320-141 All Rights Reserved Issue 1 Printed in U.S.A. July 1993 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice This equipment has been tested and found to comply with the limits of a Class A digital device, pursuant to Part 15 of FCC rules.
Page 6 Trademarks MERLIN LEGEND, MERLIN MAIL, and MLX-20L are trademarks of AT&T. Warranty AT&T provides a limited warranty to this product. Refer to the “Limited Use Software License Agreement” card provided with your package. Ordering Information The order number for this book is 585-320-141. To order additional books, call 1-800-432-6600 in the U.S.
Page 7 Rights of the Local Telephone Company: If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily. If possible; they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible.
Page 8: Table Of Contents
Introduction System Services and Features Monolingual or Bilingual Operation Automated Attendant Service 1-16 Voice Mail Service 1-20 Call Answer Service 1-21 MERLIN MAIL—ML System Configurations 1-22 Installation and Programming Responsibilities 1-22 Subscribers’ Responsibilities 1-23 System Administrator 1-24 System Operator 1-25...
Page 9 Installation Preparing for Installation Parts Checklist MERLIN LEGEND Hardware Requirements Preparing the Site Installing the MERLIN MAIL—ML Unit Mounting the MERLIN MAIL—ML Unit Connecting the Unit to the MERLIN LEGEND System 2-10 Connecting the Remote Maintenance Device to the Unit...
Page 10 Contents Specifying Maximum Number of Digits in an Extension 3-16 3-17 Specifying Languages Programming Voice Mailboxes 3-19 Creating Mailboxes 3-20 Creating the Delayed Call Handling Group Coverage Mailbox 3-26 Creating the Night Service Call Handling Only Group Coverage Mailbox 3-28 Changing Factory-Set Mailboxes 3-28 Assigning the System Administrator Mailbox...
Page 11 Contents Creating the Day/Night Main Menus 3-67 Creating Group Lists 3-72 MERLIN LEGEND System Programming MERLIN LEGEND Planning Forms Optional Group-Assigned Features Hunt Type Transfer Return Interval VMS Transfer Return Interval Call Answer Service Programming Group Coverage Creating the Group Coverage Delay Interval Redirecting Calls Sent to Unassigned Extensions 4-10 Call Handling Methods...
Page 12 Contents Post-Implementation Programming Optional Features Programming a MERLIN MAIL—ML Auto Dial Button Programming a Delete Message Button Programming a Message Return Call Button Programming a Coverage VMS Off Button Programming a Coverage Inside Button Performing Acceptance Tests Automated Attendant Service...
Page 13 Contents G l o s s a r y GL-1 I n d e x IN-1...
Page 14: About This Guide
The installation and system programming instructions in this guide are presented in the order in which they should be performed. In addition to instructions, this guide contains the following information: Listing of MERLIN MAIL—ML system factory settings in Appendix A Supplemental programming instructions in Appendix B for installing the MERLIN MAIL—ML system with MERLIN LEGEND®...
Page 15: Terms And Conventions
MERLIN MAIL Voice Messaging System-Multi-Lingual Version when it is installed with MERLIN LEGEND Communications System Releases 1.0, 1.1, 1.2i, and 2.0. The guides that are supplied with the MERLIN MAIL—ML system are marked with an asterisk. You can order any of the guides listed in the following table from the AT&T Customer Information Center.
Page 16 555-610-119 MERLIN LEGEND Release 1.2i Release 1.2i Notes 555-611-119 MERLIN LEGEND Release 2.0 555-620-111 System Programming 555-620-112 System Planning 555-620-113 System Planning Forms MERLIN LEGEND Release 2.1 Release 2.1 Notes 555-620-003 * Supplied with the MERLIN MAIL—ML system. Related Guides...
Page 17 Call Answer Service provides the MERLIN MAIL—ML system’s call coverage features. Call Answer Service automatically answers calls when the subscriber (user of the MERLIN MAIL—ML system) is either on another call or away from the phone. Call Answer Service lets the caller leave a message for a subscriber or transfer to another extension.
Page 18: System Services And Features
All services provided by the MERLIN MAIL—ML system can be implemented in a single language (monolingual mode) or two languages (bilingual mode). If set up for bilingual mode, the MERLIN MAIL—ML system lets callers select the language in which they want to hear prompts, menus, and announcements.
Page 19 . ) The System Operator extensions. answers overflow calls. Figure 1-1. Overview of MERLIN MAIL—ML System Services and Features System Services and Features...
Page 20: Monolingual Or Bilingual Operation
Overview Monolingual or Bilingual Operation You choose to operate the MERLIN MAIL—ML system in monolingual or bilingual mode. In monolingual mode, you select the single language in which MERLIN MAIL—ML system prompts, menus, and announcements are played. In bilingual mode, you select both a primary system language and a secondary system language.
Page 21: Automated Attendant Service
Overview Automated Attendant Service The MERLIN MAIL—ML system’s Automated Attendant Service consists of a greeting and one or more menus, providing callers with a number of options that allow them to quickly access an extension, a department, or information by pressing a single dialpad button. This service provides several major...
Page 22 Overview Announcements of frequently requested information (such as directions or business hours) can be included as menu options, thereby freeing an employee’s time for other tasks. Examples of Automated Attendant Service The following examples show how you can set up Automated Attendant Service for monolingual and bilingual modes.
Page 23 Overview Bilingual Mode Example — French Speaking Caller and French as the Primary Language. The following example shows what a French speaking caller would hear if French was set up as the primary system language and English was set up as the secondary system language. As part of the initial greeting set up by the customer, the caller hears an English prompt to press [*] [1] to select English.
Page 24 Overview Bilingual Mode Example—Spanish Speaking Caller and EngIish as the Primary Language. The following example shows what a Spanish speaking caller would hear if English was setup as the primary system language and Spanish was set up as the secondary system language. As part of the initial greeting set up by the customer, the caller hears a Spanish prompt to press [*] [1] to select Spanish.
Page 25 Overview Bilingual Mode Multilevel Menu Example—English Speaking Caller and English as the Primary Language. The following example shows what an English speaking caller would hear after reaching an Automated Attendant Service that includes submenus and pre-recorded announcements: Automated Attendant Service Prompts Caller Response You have reached the City Zoo.
Page 26 Callers may get confused if presented with more than 3 levels of menus or more than 5 options on a menu. Although the MERLIN MAIL—ML system lets you create up to 99 menus and up to 9 options on each menu, it is recommended that you limit the number of menu levels to 3 and the number of options on each menu to 5.
Page 27 Immediate Call Handling With Immediate Call Handling, Automated Attendant Service answers all incoming calls, both day and night. If the MERLIN MAIL—ML system is busy and does not answer the call, additional calls (called overflow calls) will ring at the system operator’s phone, as shown in Figure 1-2.
Page 28 Automated Attendant Service, as shown in Figure 1-3. Figure 1-3. MERLIN MAIL—ML System as Delayed Call Handler With Delayed Call Handling, like Immediate Call Handling, Automated Attendant Service plays either your company’s day greeting and menus or the...
Page 29 If you want most calls handled by the system operator, use Delayed Call Handling. If the system operator is busy or does not answer, the calls are handled by the MERLIN MAIL—ML system. Night Only Call Handling With Night Only Call Handling, the Automated Attendant Service answers external calls only when the MERLIN LEGEND system is in Night Service.
Page 30 When the MERLIN LEGEND system begins or ends Night Service, it sends a command to the MERLIN MAIL—ML system causing the MERLIN MAIL—ML system to go into night or day mode. The commands sent by the MERLIN LEGEND system will override the business schedule set on the MERLIN MAIL—ML system.
Page 31 MAIL—ML system is notified that Night Service is on, the Automated Attendant Service plays the night greeting, menus, and announcements. When the MERLIN MAIL—ML system is notified that Night Service is off, the Automated Attendant Service plays the day greeting, menus, and announcements.
Page 32: Voice Mail Service
The MERLIN MAIL—ML business schedule can be used to enter your company’s hours of operation and any temporary changes to the schedule. Use the MERLIN MAIL— ML business schedule to enter your normal hours of operation only if you are not using the MERLIN LEGEND Night Service feature.
Page 33 Addressing Voice Mail by Voice Mailbox Name Subscribers who want to send a voice mail message may not always know the extension number of the message recipient. The MERLIN MAIL—ML system lets these subscribers address voice mail messages by accessing the directory of subscribers’...
Page 34 Addressing Voice Mail to All Subscribers (Broadcast Message) Sometimes information needs to be sent to all MERLIN MAIL—ML subscribers. The system administrator can use the Voice Mail Service Broadcast Message feature to send a message to all subscribers at one time instead of addressing the message by entering all extension numbers or creating a group list containing all subscribers.
Page 35 MERLIN MAIL—ML dials the Outcalling number and delivers the following message: "This is MERLIN MAIL. You have a new message. To access your new message, enter extension and [#] . To avoid further notification about this message, press [*] [#] "...
Page 36: Call Answer Service
If the subscriber has Outcalling turned on, the MERLIN MAIL—ML system will also place a call to the specified Outcalling number. In addition to acting as an answering machine, Call Answer Service enables callers to perform any of the following actions: Press [0] (zero) for the system operator.
Page 37: Merlin Mail-Ml System Configurations
Automated Attendant Service, Call Answer Service, and Voice Mail Service. Either MERLIN MAIL—ML configuration can store approximately four hours of messages. The MERLIN MAIL—ML system can be upgraded from a two-port system to a four-port system. Contact your AT&T representative or authorized dealer for more information.
Page 38: Installation And Programming Responsibilities
Responsibilities One or more people will be responsible for these tasks: Installing and wiring the MERLIN MAIL—ML unit. Programming the MERLIN MAIL—ML unit to provide the services specified by the customer. Programming MERLIN LEGEND parameters that integrate the operation of the MERLIN MAIL—ML and MERLIN LEGEND systems.
Page 39: System Administrator
Overview System Administrator The system administrator is responsible for making these routine changes to the system: Maintaining voice mailboxes Besides adding and deleting voice mailboxes, the system administrator is responsible for resetting voice mailbox passwords if subscribers forget them, changing subscribers’ mailbox language, and changing the mailbox’s Class of Service which determines Outcalling permissions, call transfer permissions, message length, and storage space.
Page 40: System Operator
The MERLIN MAIL—ML system serves as a backup to the system operator. If Immediate Call Handling is used, the system operator handles calls when the MERLIN MAIL—ML system is busy and cannot answer the call. The system operator answers calls if the Automated Attendant Service is setup to transfer calls to the system operator when a caller presses [0] (zero) or does not press any dialpad buttons.
Page 41: General Mailbox Owner
General Mailbox owner. These instructions are included at the back of this guide. Helpful Hints After you become familiar with the MERLIN MAIL—ML system, the following hints and shortcuts can save you time: The MERLIN MAIL—ML system can be programmed from any touch-tone phone.
Page 42: Planning Forms
MERLIN MAIL—ML passwords. Planning Forms Before you attempt to program the MERLIN LEGEND or MERLIN MAIL—ML systems, make sure you get the completed planning forms from the MERLIN LEGEND system manager and the MERLIN MAIL—ML system administrator.
Page 43: Installation
Installation This chapter details what you need to install the MERLIN MAIL— ML system unit and provides instructions for installing and connecting the MERLIN MAIL—ML system to the MERLIN LEGEND system. Preparing for Installation Read through this chapter before you perform the installation instructions it contains.
Page 44: Parts Checklist
Installation Parts Checklist The AT&T MERLIN MAIL Voice Messaging System—Multi-Lingual Version shipment should contain the following parts: MERLIN MAIL—ML cabinet Wall mount and cable manager bracket NOTE: The cabinet and bracket are together referred to as the MERLIN MAIL—ML unit.
Page 45 The ring generator should be installed in the power supply module of the carrier, either basic or expansion, containing the 012 module to which the MERLIN MAIL—ML system ports are connected. NOTE: For 012 module model 517G13, the ring generator is built-in. A separate ring generator is not needed in the power supply module.
Page 46 Installation Figure 2-1. Sample Configuration of MERLIN MAIL—ML Voice Messaging System and MERLIN LEGEND Communications System Hardware Preparing for Installation...
Page 47: Preparing The Site
Preparing the Site The MERLIN MAIL—ML unit should be wall-mounted adjacent to the MERLIN LEGEND processor, on the same wood mounting surface if possible. The MERLIN MAIL—ML unit should be connected to the same branch circuit as the MERLIN LEGEND processor. WARNING:...
Page 48: Installing The Merlin Mail-Ml Unit
Installing the MERLIN MAIL—ML Unit following Installation of the MERLIN MAIL—ML unit (Figure 2-2) involves the phases: Mounting the unit on the wall near the MERLIN LEGEND processor in close proximity to the power supply to which the MERLIN LEGEND processor is connected.
Page 49: Mounting The Merlin Mail-Ml Unit
#8 x 1 1/4-inch (or longer) pan-head sheet metal screws. 4. From the rear panel of the MERLIN MAIL—ML cabinet, remove the #6-32 hex-head screw from the mounting hole on the lower right. (See Figure 2-4 for position of screw.)
Page 50 Installation Figure 2-3. Mounting the MERLIN MAIL—ML Unit 5. Position the cabinet securely on the wall mount and cable manager bracket slot, placing the cabinet’s bracket lip over the slot on the wall mount, as shown in Figure 2-4. Installing the MERLIN MAIL—ML Unit...
Page 51 Figure 2-4. Mounting the MERLIN MAIL—ML Unit 6. Tighten the captive retaining screw in the mounting hole on the cabinet’s rear panel to secure the MERLIN MAIL—ML cabinet to the wall mount and cable manager bracket. Installing the MERLIN MAIL—ML Unit...
Page 52: Connecting The Unit To The Merlin Legend System
MAIL—ML unit, to the MERLIN LEGEND processor module (see Figure 2-5). Figure 2-5. Threading Cords through the MERLIN MAIL—ML Wall Mount and Cable Manager Bracket 2-10 Installing the MERLIN MAIL—ML Unit...
Page 53 Set the 115/230V switch to the appropriate voltage. Plug the power cord provided into the unit’s AC Power In socket. Plug the MERLIN MAIL—ML unit into a grounded AC electrical source, preferably on the same branch circuit as the MERLIN LEGEND System.
Page 54 Installation Figure 2-6. The MERLIN MAIL—ML Unit (Rear Panel) 2-12 Installing the MERLIN MAIL—ML Unit...
Page 55: Connecting The Remote Maintenance Device To The Unit
MAIL—ML unit. For the location of the RS-232-C port, refer to Figure 2-7 (RMD) or Figure 2-8 (RMD Mk Ill). For the location of the COM1 port on the MERLIN MAIL—ML unit, see Figure 2-6. Installing the MERLIN MAIL—ML Unit...
Page 56 Installation Figure 2-7. MERLIN MAIL—ML Remote Maintenance Device 2-14 Installing the MERLIN MAIL—ML Unit...
Page 57 Installation Figure 2-8. MERLIN MAIL—ML Remote Maintenance Device MK III 3. Use a modular line cord to connect the remote maintenance device’s telephone line port to the Basic Telephone (012) Module jack. Refer to MERLIN LEGEND Form 2a: System Numbering—Station Jacks for jack number.
Page 58: Adding Or Replacing A Voice-Processing Card
(usually built into the grounding cord). 1. Switch the MERLIN MAIL—ML unit off. (The on/off switch is located in the center of the rear panel. See Figure 2-6.) 2 .
Page 59 6. Using a Phillips head screwdriver, loosen the four cover screws located on the right and left sides of the MERLIN MAIL—ML cabinet. (See Figure 2-9 for placement of screws.) 7.
Page 60 Installation Figure 2-10. Removing the Slot Plate and Plastic Card Spacer settings are set on the voice- 10. Verify that the following DIP-switch processing card(s) being installed (see Figure 2-11). Figure 2-11. Voice-Processing Card DIP-Switch Settings 2-18 Adding or Replacing a Voice-Processing Card...
Page 61 Installation Install the voice-processing card into the appropriate slot of the MERLIN MAIL—ML cabinet, making sure the pins on the back of the voice- processing card are firmly connected into the slots. Card 1 goes in Slot 1 and Card 2 goes in Slot 2. Figure 2-12.
Page 62 Plug in the modular telephone cords from the MERLIN MAIL—ML ports to the correct MERLIN LEGEND jacks. Be sure to connect the cords from lowest-numbered port to lowest-numbered jack and highest-numbered port to highest-numbered jack.
Page 63: Merlin Mail-Ml System Programming
MERLIN MAIL—ML system. Refer to Appendix A for a complete list of MERLIN MAIL—ML factory settings. You should confirm a factory setting, as instructed in procedures, even if you...
Page 64 MERLIN MAIL—ML System Programming Figure 3-1. MERLIN MAIL—ML System Programming Menus 3-2 .
Page 65: Merlin Mail-Ml Forms
MERLIN MAIL—ML System Programming MERLIN MAIL—ML Forms The following MERLIN MAIL—ML planning forms contain information you will need to program the MERLIN MAIL—ML system. These forms should be kept with the System Administration guide. Form A: System Parameters Form B: Voice Mailbox Assignments...
Page 66: Before Beginning Merlin Mail-Ml Programming
Updated MERLIN LEGEND planning forms Instructions for completing the MERLIN LEGEND and MERLIN MAIL—ML forms are provided in the MERLIN MAIL—ML Planning Guide and Forms. Once you have completed the MERLIN LEGEND and MERLIN MAIL—ML forms, you are ready to begin programming the system.
Page 67: Using The Mlx-20L For Merlin Legend Programming
[Drop] to erase the whole entry. Figure 3-2 shows the MLX-20L display and button arrangement. See the MERLIN LEGEND System Programming guide for additional information on using the MLX-20L telephone to program the system. Before Beginning MERLIN MAIL—ML Programming...
Page 68: Using Spm For Merlin Legend Programming
[MENU] [INSP] Directory Directory Messages Messages Posted Msg Sys Pro Posted Msg Sys Pro Alarm Clock Maintenance Alarm Clock Maintenance Timer Ext Program Timer Ext Program Figure 3-2. MLX-20L Programming Console and SPM Screen Display Before Beginning MERLIN MAIL—ML Programming...
Page 69 If you are using SPM Release 2.09 or later, you can also use the [Backspace] key to move the cursor to the left and erase characters. See the MERLIN LEGEND System Programming guide for additional information on using SPM to program the system. Before Beginning MERLIN MAIL—ML Programming...
Page 70: Accessing The Merlin Mail-Ml System
MERLIN MAIL—ML System Programming Accessing the MERLIN MAIL—ML System You must first log into the MERLIN MAIL—ML system before you can perform any MERLIN MAIL—ML system programming tasks. To log into the MERLIN MAIL—ML system: 1. Enter MERMAIL (the MERLIN MAIL—ML Calling Group extension).
Page 71: Preparing The Merlin Legend System For Merlin Mail-Ml Programming
This procedure must be completed before programming the MERLIN MAIL—ML system. Perform the following MERLIN LEGEND system programming to create the MERLIN MAIL—ML Calling Group and assign its group members (MERLIN MAIL—ML ports). Use MERLIN LEGEND Form 6e to determine the extensions of the members of the MERLIN MAIL—ML Calling Group.
Page 72 [F1] Group Type 13. Enter extension of the [nnn] [nnn] MERLIN MAIL—ML Calling Enter [F10] Group. 14. Select Integrated VMI. Integ. VMI [F3] Enter [F10] 15. To return to System [F5] Exit Programming menu. 3-10 Before Beginning MERLIN MAIL—ML Programming...
Page 73: Programming Merlin Mail-Ml System Parameters
MERLIN MAIL—ML System Programming Programming MERLIN MAIL—ML System Parameters The MERLIN MAIL —ML System Parameters must be programmed regardless of the services being used. Figure 3-3 shows these parameters. Figure 3-3. MERLIN MAIL—ML System Parameters Programming Menus 3-11 Programming MERLIN MAIL—ML System Parameters...
Page 74: Specifying Port Allocation
Specify which service is assigned for external calls to the MERLIN MAIL—ML ports. The MERLIN MAIL—ML ports may be assigned Automated Attendant Service or Call Answer Service, or on a 4-port system, the MERLIN MAIL—ML ports can be split between the two services.
Page 75: Confirming No Delayed Answer
The system plays the new port allocation, followed by the System Parameters Menu. Confirming No Delayed Answer With No Delayed Answer (Immediate Answer), MERLIN MAIL—ML ports will answer calls immediately (after one ring). With Delayed Answer, MERLIN MAIL—ML ports will answer calls after four rings.
Page 76 MERLIN MAIL—ML System Programming To confirm No Delayed Answer, follow the instructions below: 1. Log in to the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays. 2. [9] to program the MERLIN MAIL — ML system.
Page 77: Identifying Fax Extensions
5. Enter the fax extension followed by [#] The fax extension number plays, along with the message “The Touch-Tone Gate is on” if the MERLIN MAIL—ML system is set up for monolingual operation. The system then plays the System Parameters Menu.
Page 78: Specifying Maximum Number Of Digits In An Extension
To specify the maximum number of digits in an extension, follow the instructions below: 1. Log into the MERLIN MAIL— ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays.
Page 79: Specifying Languages
MERLIN MAIL—ML System Programming Specifying Languages Before you can create subscriber voice mailboxes, you must specify whether the MERLIN MAIL—ML system is to operate in monolingual or bilingual mode. Once the mode has been selected, the system language(s) must be specified as well.
Page 80 — [2] to select French — [3] to select Spanish If the MERLIN MAIL—ML system is set up for monolingual operation, the system plays back the mode and language selected. Go to Step 8. If you setup MERLIN MAIL—ML for bilingual operation, the system prompts you to enter the secondary system language.
Page 81: Programming Voice Mailboxes
The Class of Service (COS) key (shown in “Creating Mailboxes ”, the next topic) lists all 16 available option combinations. If you have setup the MERLIN MAIL—ML system for bilingual operation, you also specify whether system prompts for the subscriber are played using the primary or secondary system language.
Page 82: Creating Mailboxes
MERLIN MAIL—ML System Programming Figure 3-4. Mailbox Administration Programming Menus Creating Mailboxes Program voice mailboxes so that subscribers can access MERLIN MAIL—ML Voice Mail Service. MERLIN MAIL—ML Form B: Voice Mailbox Assignments lists the subscribers who will receive a voice mailbox, their corresponding extension, Class of Service, language selection, and directory name.
Page 83 MERLIN MAIL—ML System Programming To program voice mailboxes, follow the instructions below: Log in to the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays. [9] to program the system.
Page 84 MERLIN MAIL—ML System Programming Class of Service (COS) Key Class Mins Transfer Type Outcalling Coverage Service Unsupervised Call Answer Unsupervised Call Answer Call Answer Unsupervised Call Answer Supervised Supervised Call Answer Call Answer Supervised No Transfer Call Answer Unsupervised Call Answer...
Page 85 Coverage Service—type of coverage that this Class of Service supports. If the MERLIN MAIL—ML system is set for monolingual operation, you are prompted to enter the mailbox name. Skip to Step 9. If the MERLIN MAIL—ML system is set for bilingual operation, the system prompts you to select this subscriber’s mailbox language.
Page 86 MERLIN MAIL—ML System Programming Enter the mailbox name as you want it to be listed in the directory—usually the first four letters of the first or last name. Use the same method to assign all mailbox names. Letter Key Ñ...
Page 87 MERLIN MAIL—ML System Programming 11. Record the mailbox name, then press [1] The system plays back the subscriber’s name, then prompts you to confirm it. RECOMMENDATION: For better clarity, it is recommended that you use the handset instead of a speakerphone when recording the subscriber’s name.
Page 88: Creating The Delayed Call Handling Group Coverage Mailbox
MERLIN MAIL—ML Form B: Voice Mail Assignments identifies the planned Delayed Call Handling extension. Set the MERLIN MAIL—ML Class of Service for the mailbox to 15. To program the Delayed Call Handling mailbox, follow the instructions below: Log in to the MERLIN MAIL—ML system as the system administrator.
Page 89 If the MERLIN MAIL—ML system is set for monolingual operation, the system prompts you to enter the mailbox name. Skip to Step 9. If the MERLIN MAIL—ML system is set for bilingual operation, the system prompts you to select the mailbox language. Go to Step 7.
Page 90: Creating The Night Service Call Handling Only
Night Only Call Handling extension. For details, refer to Appendix B, “MERLIN LEGEND Release 1.x Installation Supplement.” Changing Factory-Set Mailboxes Although it is not necessary to do so, you may want to change the factory settings for the following MERLIN MAIL—ML voice mailboxes: System administrator System operator General Mailbox owner...
Page 91 MERLIN MAIL—ML System Programming These factory settings can be changed using the System Parameters programming menus show in Figure 3-5. Figure 3-5. System Parameters Administration Programming Menus 3-29 Changing Factory-Set Mailboxes...
Page 92: Assigning The System Administrator Mailbox
To assign the system administrator mailbox, follow the instructions below: Log in to the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays.
Page 93: Changing The System Administrator's Password
MERLIN MAIL—ML system installation is complete. To change the system administrator’s password, follow the instructions below: 1. Log in to the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays.
Page 94: Assigning The System Operator Extension
MERLIN LEGEND system, enter that extension as the system operator’s extension. To change the system operator’s extension, follow the instructions below: 1. Log in to the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays.
Page 95: Assigning A General Mailbox Owner
MERLIN—ML Form A: System Parameters identifies the planned General Mailbox owner extension. To assign the General Mailbox owner extension, follow the instructions below: 1. Log into the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays.
Page 96 MERLIN MAIL—ML System Programming 4. [6] to change the owner of the General Mailbox. The current General Mailbox owner’s extension plays, followed by a prompt to enter the General Mailbox owner’s number. 5. Enter the new General Mailbox owner’s extension number followed by [ # ] The General Mailbox owner’s extension number plays, followed by the...
Page 97: Programming The Schedule
The MERLIN MAIL—ML system switches to day or night operation automatically by comparing the time of day to the MERLIN LEGEND system Night Service settings or to the MERLIN MAIL—ML business schedule. It also stamps each message with the date and time of recording.
Page 98: Setting The Date And Time
MERLIN MAIL—ML System Programming Setting the Date and Time Synchronize the date and time settings on the MERLIN MAIL—ML system to the MERLIN LEGEND system. To program the MERLIN MAIL—ML system date and time, follow the instructions below: 1. Log into the MERLIN MAIL—ML system as the system administrator.
Page 99 MERLIN MAIL—ML System Programming 5. Enter the date in one of the following formats: — If the system administrator’s mailbox language is English, mmddyy (month day year). — If the system administrator’s mailbox language is French or Spanish, ddmmyy (day month year), where: = month, 01–12...
Page 100: Setting The Weekly Business Schedule
It is recommended that you do not change the business schedule from the MERLIN MAIL—ML system factory setting “Closed All Day. ” The MERLIN MAIL—ML business schedule is set to “Closed All Day” so that its schedule opens and closes whenever the MERLIN LEGEND system begins or ends Night Service.
Page 101 MERLIN MAIL—ML System Programming To program the Weekly Business Schedule, follow the instructions below: 1. Log into the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays. 2. [9] to program the system.
Page 102 MERLIN MAIL—ML System Programming 6. Choose one: — [1] for “Open.” Skip to Step 13. — [2] for “Closed.” Go back to Step 5 if there are additional days in the schedule to be programmed; otherwise, skip to Step 16.
Page 103 MERLIN MAIL—ML System Programming 8. Choose one: — [1] to record a Temporary Closure greeting. The system prompts you to record at the tone. Go to Step 9. — [0] to listen to the current greeting. The system plays the greeting, then plays the Temporary Closure Greeting Menu.
Page 104 MERLIN MAIL—ML System Programming 11. Select an option: [2] [3] to Play back the new greeting. — [2] [1] to re-record the new greeting. Go to Step 9. — — [*] [D] (or [*] [3] to delete the new greeting and use the previous greeting.
Page 105 MERLIN MAIL—ML System Programming 14. Enter the closing time in hhmm format. — 24-hour format: 0000-2359 — 12-hour format: 0100-1259 The system plays back the time entered. . If you enter 0100-1259, enter one of the following settings in response to the prompt: —...
Page 106: Setting The Touch-Tone Gate
MERLIN MAIL—ML System Programming Setting the Touch-Tone Gate The Touch-Tone Gate is used in Automated Attendant Service. It serves different purposes depending upon whether the MERLIN MAIL—ML system is set up for monolingual or bilingual operation. Figure 3-7 illustrates the Touch-Tone Gate programming option on the Automated Attendant Service menu.
Page 107: Touch-Tone Gate Setting In Monolingual Mode
MERLIN MAIL—ML System Programming Touch-Tone Gate Setting in Monolingual Mode In the monolingual mode, the Touch-Tone Gate determines whether the caller is calling from a touch-tone phone or a rotary phone. When the Touch-Tone Gate is “On,” the Automated Attendant Service Greeting must prompt the caller to press [1] to indicate that the call is from a touch-tone phone.
Page 108 To program for monolingual operation, refer to the Touch-Tone Gate setting on MERLIN MAIL—ML Form C: Automated Attendant Service Greeting, and follow the instructions below: Log into the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays.
Page 109: Touch-Tone Gate Setting In Bilingual Mode
In the bilingual mode, the Touch-Tone Gate determines the language in which menus and prompts are played to the caller. When the MERLIN MAIL—ML system is setup for bilingual operation, the Automated Attendant Service Greeting must prompt the caller to press [*] [1] to hear system prompts, menus, and announcements in the secondary language.
Page 110: Recording The Day And Night Greetings
Figure 3-8. Greeting Administration Programming Menus Recording the Day and Night Greetings The MERLIN MAIL—ML’s Automated Attendant Service plays a greeting to every caller that phones your company: a Day Greeting for calls received during scheduled business hours and a Night Greeting for calls received after scheduled business hours or when the company is closed.
Page 111 “Setting the Touch-Tone Gate” earlier in this chapter.) To create the Automated Attendant Service Day or Night greeting, follow the instructions below: Log in to the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays.
Page 112 MERLIN MAIL—ML System Programming 7. Record the Day or Night greeting. — The greeting is limited to 10 seconds—make the greeting as brief as possible. — In monolingual mode, if the Touch-Tone Gate is “On,” the greeting must tell callers to press [1] if they are calling from a touch-tone phone.
Page 113: Recording A Voice Mail Greeting
For better sound quality, use the handset instead of the speaker- phone when recording greetings. To record a Voice Mail Greeting, follow the instructions below: 1. Log in to the MERLIN MAIL —ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays.
Page 114 If the MERLIN MAIL—ML system is set up for monolingual operation, the System Greeting Choice Menu plays. If the MERLIN MAIL—ML system is set up for bilingual operation, the system prompts you to record the greeting in the secondary language.
Page 115 If the MERLIN MAIL—ML system is set up for monolingual operation, the system plays the Voice Mail Greeting Menu. Skip to Step 10. If the MERLIN MAIL—ML system is set up for bilingual operation, the system prompts you to record the greeting in the secondary language. Go to Step 9.
Page 116: Programming The Automated Attendant Menus
MERLIN MAIL—ML System Programming Programming the Automated Attendant Menus When the Automated Attendant Service answers a call, the caller hears the Automated Attendant Service Greeting followed by a main menu. There are two main menus: Day Menu that plays after the Day Greeting when your business...
Page 117: Selector Codes And Selector Code Actions
MERLIN MAIL—ML System Programming Selector Codes and Selector Code Actions The main menus consist of a recorded script listing menu options and the corresponding digit (Selector Code) the caller presses to select each option. When the caller enters a Selector Code on the phone’s dialpad to select a...
Page 118 MERLIN MAIL—ML System Programming Automated Attendant Service uses Selector Code Actions to determine the action performed when the caller presses the Selector Code. Each Selector Code (1–9) specified in a menu must be assigned one of the following five Selector Code Actions: Action 1—Selector Code Transfer...
Page 119 MERLIN MAIL—ML System Programming NOTE: Submenus must be programmed before the main menu from which they are accessed. Action 3—Play an Existing Announcement Automated Attendant Service plays a pre-recorded announcement. Use this Selector Code Action when information that callers need can be provided in a two-minute recording.
Page 120 MERLIN MAIL—ML System Programming Automated Attendant Service Prompts Caller Response This trip includes shipboard meals, tours, and transfers. This trip does not include airfare—speak to your travel agent for prices on roundtrip airfare to Honolulu. Dial [0] now if you need assistance.
Page 121 MERLIN MAIL—ML System Programming For example, if the extensions at the Travel Agency range from 11 to 31, and the agency wanted callers to be able to transfer directly to any extension from the Automated Attendant Service main menu, the...
Page 122: Automated Attendant Service Programming Sequence
MAIL—ML forms in the following order: MERLIN MAIL—ML Form H: Automated Attendant Service Announcements MERLIN MAIL—ML Form G: Automated Attendant Service Submenus MERLIN MAIL—ML Form F: Automated Attendant Service Night Main Menu MERLIN MAIL—ML Form E: Automated Attendant Service Day Main Menu Creating Announcements To program Selector Code Action 3—play an existing announcement in a...
Page 123 MERLIN MAIL—ML System Programming To create an announcement, follow the instructions below: 1. Log in to the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays. 2. [9] to program the system.
Page 124 If there is no previously recorded announcement, the system plays the message. "No announcement created" then the Announce Administration Menu plays. If the MERLIN MAIL—ML system was setup for bilingual operation, the system prompts you to record the announcement script in the secondary language. Go to Step 11.
Page 125: Creating Submenus
Announcement Administration Menu plays. This procedure is complete. If the MERLIN MAIL—ML system was setup for bilingual operation, the system prompts you to record the announcement script in the secondary system language at the tone. Go to Step 11.
Page 126 MERLIN MAIL—ML System Programming To create a submenu, follow the instructions below: 1. Log into the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays. 2. [9] to program the system.
Page 127 MERLIN MAIL—ML System Programming 8. Select one of the following options: Enter the Following Assign Selector Code Action 1, [1] then enter the extension Selector Code Transfer, to this number and [#] in response to the Selector Code prompt. Assign Selector Code Action 2,...
Page 128 If the MERLIN MAIL—ML system was setup for monolingual operation, the Submenu Administration Menu plays. This procedure is complete. If the MERLIN MAIL—ML system was setup for bilingual operation, the system prompts you to record the submenu script in the secondary system language.
Page 129: Creating The Day/Night Main Menus
To create the Day and Night Day Menus, follow the instructions below: 1. Log into the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays.
Page 130 MERLIN MAIL—ML System Programming 4. Enter one of the following choices: — [1] to select the Day Menu. — [2] to select the Night Menu. The Menu Administration Menu plays. 5. [6] to modify the Main Menu. The system prompts you to enter a Selector Code.
Page 131 MERLIN MAIL—ML System Programming 8. Select one of the following options: Enter the Following Assign Selector Code Action 1, [1] then enter the extension Selector Code Transfer, to this number and [#] in response to the Selector Code prompt. Assign Selector Code Action 2,...
Page 132 If the MERLIN MAIL—ML system was setup for monolingual operation, the Menu Administration Menu plays. This procedure is complete. If the MERLIN MAIL—ML system was setup for bilingual operation, the system prompts you to record the main menu script in the secondary system language.
Page 133 If the MERLIN MAIL—ML system was setup for monolingual operation, the Menu Administration Menu plays. This procedure is complete. If the MERLIN MAIL—ML system was setup for bilingual operation, the system prompts you to record the main menu script in the secondary language.
Page 134: Creating Group Lists
MERLIN MAIL—ML System Programming Creating Group Lists Group Lists enable a single voice mail message to be sent to many subscribers atone time, without dialing each extension. A Group List consists of extensions assigned to a single group. That group of extensions is assigned a Group List number.
Page 135 MERLIN MAIL—ML Form 1: Group Lists provides the subscribers assigned to each planned Group List. To create a new group list, follow the instructions below: 1. Log into the MERLIN MAIL—ML system as the system administrator. The system administrator’s name plays; then the Voice Mail Activity Menu plays.
Page 136 MERLIN MAIL—ML System Programming Repeat Step 6 for each extension to be added to the Group List. [*][#] to save the Group List and return to the Group List Administration Menu. 3-74 Creating Group Lists...
Page 137: Merlin Legend System Programming
MERLIN LEGEND System Programming This chapter provides instructions for programming the MERLIN LEGEND system settings. You can program the MERLIN LEGEND system settings from a MERLIN LEGEND MLX-20L™ Programming Console or you can use System Programming Maintenance (SPM) software on a personal computer. For further details on MERLIN LEGEND programming, refer to the MERLIN LEGEND System Programming Guide.
Page 138: Merlin Legend Planning Forms
Delayed Call Handling and Overflow Coverage. Form 6f: System Features Specifies the Transfer Return Time and the Transfer Redirect Extension. Form 7a: Night Service-Group Assignment Identifies the MERLIN MAIL—ML Calling Group as the Night Service coverage receiver. MERLIN LEGEND Planning Forms...
Page 139: Hunt Type
MERLIN LEGEND for MERLIN MAIL—ML Programming” in Chapter 3. Hunt Type The Hunt Type defines the method used by the MERLIN MAIL—ML Calling Group to search for the next available extension. Program a linear hunt pattern so that the system will search in the same order in which you have assigned members to the the group.
Page 140: Transfer Return Interval
The Transfer Return Time is the number of rings that occur before a transferred call returns to the extension from which it was transferred. If all stations are covered only by the MERLIN MAIL—ML system, the Transfer Return Time should be set to a value greater than the Coverage Delay. If any station has personal coverage and group coverage by the MERLIN MAIL—ML...
Page 141: Vms Transfer Return Interval
VMS Transfer Return Interval The VMS Transfer Return Interval defines the number of rings that occur before a call transferred by the MERLIN MAIL—ML system is redirected to a designated extension. Calls can be redirected to the QCC queue (hybrid/PBX mode only), another extension, or a calling group.
Page 142 RECOMMENDATION: Set the VMS Transfer Return Interval equal to the Transfer Return Interval. If all stations are covered only by the MERLIN MAIL—ML system, the VMS Transfer Return Interval should be set to a value greater than the Coverage Delay. If any station has personal coverage and group coverage by the MERLIN MAIL—ML system, set the VMS Transfer...
Page 143: Call Answer Service
Program the MERLIN LEGEND system to transfer unanswered calls to the MERLIN MAIL—ML system by assigning Group Coverage to the extensions you want to have covered. Then select the MERLIN MAIL—ML Calling Group as the Group Coverage receiver. Any number of extensions can be assigned to a Coverage Group.
Page 144: Programming Group Coverage
7. Return to Extensions Menu. E x i t Exit [F4] 8. Select Group Calling. Grp Calling [F3] 9. Select Group Coverage. Grp Coverage 10. Enter the extension number of [nnn] [nnn] the MERLIN MAIL—ML Enter [F10] Calling Group. Call Answer Service...
Page 145: Creating The Group Coverage Delay Interval
“Transfer Return Time” and “VMS Transfer Return Interval” earlier in this chapter. If any station has personal coverage and coverage by MERLIN MAIL — ML, the Transfer Return and VMS Transfer Return Intervals must be greater than the sum of the Coverage Delay and Delay Ring intervals.
Page 146: Redirecting Calls Sent To Unassigned Extensions
Redirecting Calls Sent to Unassigned Extensions Designate an extension where the following types of calls can be transferred: Calls which are transferred by MERLIN MAIL—ML to extensions where there is no answer and no coverage. Calls to unassigned numbers Calls can be redirected to a QCC (hybrid/PBX only), a Calling Group extension, or another extension.
Page 147 MERLIN LEGEND System Programming [F1] To transfer unassigned calls QCC Queue to-the QCC Queue, an [F2] extension, or a Calling Extension Group, select QCC Queue, Extension, or Group Calling. [F3] Calling then [Enter] then [F10] 6. To erase the current setting. [Drop] [Alt] + [P] 7.
Page 148: Call Handling Methods
MERLIN LEGEND System Programming Call Handling Methods The MERLIN MAIL—ML Automated Attendant Service provides four call handling methods that allow external calls to be answered by Automated Attendant Service or by the system operator: Immediate Call Handling Fax Call Handling...
Page 149 MERLIN LEGEND System Programming *Can be combined with immediate Call Handling and MERLIN LEGEND Release 1.0 and later. Can also be combined with Night Only Call Handling and MERLIN LEGEND Release 2.0 and later. Fax Call Handling cannot be combined with Delayed call handling. Figure 4-2.
Page 150: Merlin Legend Planning Forms
When the number of incoming calls to the MERLIN MAIL—ML system is large, overflow calls are sent to the system operator, who provides assistance or transfers the call.
Page 151 MERLIN LEGEND System Programming Figure 4-3. Immediate Call Handling Call Handling Methods 4-15...
Page 152 MERLIN LEGEND System Programming Setting Delayed Ring Delayed Ring is the number of rings (2-6) that the MERLIN MAIL—ML system has to answer a call before it rings at the system operator’s extension. Use this procedure if the system operator has a Direct Line Console (DLC).
Page 153 (Hybrid/PBX Only) Use this procedure if the system operator has a Queued Call Console (QCC) and the MERLIN MAIL—ML Calling Group should receive overflow calls from the system operator’s extension. The MERLIN MAIL—ML Calling Group will receive calls when the number of calls waiting in the queue is equal to or greater than the programmed overflow coverage threshold.
Page 154 Set “No Ring” to lines assigned to Automated Attendant Service that also appear at other telephones and to the MERLIN MAIL—ML ports. Use MERLIN MAIL—ML Form 2c to identify which lines are set to No Ring. The factory setting is for lines to ring.
Page 155 E x i t Assigning Trunks/Pools to the MERLIN MAIL—ML Calling Group Assign the trunks/pools to the MERLIN MAIL—ML Calling Group so that incoming calls are directed to the MERLIN MAIL—ML system. Be sure that the MERLIN MAIL—ML system parameters are set before assigning trunks/pools.
Page 156: Fax Call Handling
4. Select Group Calling. Grp Calling [F4] 5. Select Line/Pool Assignment. Line/Pool [F10] [nnn] [nnn] 6. Enter extension number of the MERLIN MAIL—ML Enter [F10] Calling Group. [nnn] [nnn] 7. Enter trunk/pool numbers. [F10] Enter 8. Return to previous menu.
Page 157 MERLIN LEGEND System Programming Administering Fax Ports Up to four extension’s message-waiting indicators can be programmed to light when fax calls have been received. Use MERLIN LEGEND Form 2a: System Numbering to determine the Fax station jack number. Use MERLIN LEGEND Forms Series 4: Multiline Telephones; and Series 5: DLC/QCC Consoles to determine extension of message-waiting indication.
Page 158 MERLIN LEGEND System Programming Identify the fax machine port [nn] [nn] number sending the Enter [F10] indication. 9. Enter extension number of [nn] [nn] phone you want to assign Enter [F10] as the fax message-waiting receiver. Repeat for up to four extensions.
Page 159 MERLIN LEGEND System Programming 5. Select Members. [F9] Members 6. Enter extension number of [nnn] [nnn] Group. [F10] Enter 7. Enter Group Members [nnn] [nnn] (extension of Fax Machine). [F10] Enter Repeat this step for each “ fax machine. 8. Exit. Exit [F5] [More]...
Page 160: Delayed Call Handling
With Delayed Call Handling, incoming calls ring at the system operator. The operator provides assistance or transfers the call. When calls are not answered by the system operator, the MERLIN MAIL—ML system answers the call. The caller hears the Automated Attendant Service greeting and menu and gets transferred to the called party.
Page 161 MERLIN LEGEND System Programming Figure 4-4. Delayed Call Handling Call Handling Methods 4-25...
Page 162 MERLIN LEGEND System Programming Assigning the Delayed Call Handling Extension to a Coverage Group When setting up the MERLIN MAIL—ML system for Delayed Call Handling, an — unused multiline station port covered by the MERLIN MAIL—ML Calling Group is assigned as the Delayed Call Handling extension.
Page 163 MERLIN LEGEND System Programming [nn] Enter the coverage group [nn] number. Enter [F10] [F5] Return to the previous menu. Exit Assigning Lines/Line Pools to the Delayed Call Handling Extension Lines and line pools that are to be covered by the Delayed Call Handling extension must be programmed to ring at the extension.
Page 164 MERLIN LEGEND System Programming [F5] 8. Return to the previous menu. Exit Assigning the Delayed Call Handling Extension as the Principal User To make The Delayed Call Handling extension the principal user, enter programming mode and select “Line Trunks”. Go to the second screen of the Line and Trunks menu and select “Principal User”.
Page 165 Setting No Ring for Other Extensions Set lines covered by the Automated Attendant Service that appear at other telephones and the MERLIN MAIL—ML ports to No Ring. Calls ring at the system operator’s extension and the Delayed Call Handling extension.
Page 166: Night Service Call Handling Only
If Night Only Call Handling is programmed, the Automated Attendant Service answers calls only when the MERLIN LEGEND system is in Night Service. For Night Only Call Handling, make sure the MERLIN MAIL—ML business schedule is set to “Closed all Day”. For more details, refer to “Setting the Weekly Business Schedule”...
Page 167 Programming a Night Service Coverage Receiver To program Night Only Call Handling, you program the MERLIN MAIL—ML Calling Group as the Night Service coverage receiver. Night Service calls will be sent to the MERLIN MAIL—ML system, and Automated Attendant Service will answer the call.
Page 168 Exit Creating the Exclusion List The Exclusion List contains extensions that are exempt from Night Service password requirements. Add all MERLIN MAIL—ML ports to the Exclusion List. Use MERLIN LEGEND Form 7b to determine the extensions on the Exclusion List.
Page 169: Setting Up The Rmd
Programming Guide. Optional System Features The following features are available for your convenience, but are not required for the operation of the MERLIN MAIL—ML system. Message-Waiting Receiver It is useful to designate an extension as a message-waiting receiver when calls are transferred to a Calling Group. The message-indicator lights on the designated extension whenever a caller leaves a message for the Calling Group.
Page 170 MERLIN LEGEND System Programming MLX-20L Step Instruction 1. Enter programming mode. [Menu] [S][P][M] [Enter] [any key] Sys Program [ F 1 ] Exit [ F 5 ] 2. Select Extensions. Extensions [ F 6 ] 3. Display next page of menu. [More] [PgUp] [F4]...
Page 171: Confirming The Touch-Tone Duration
MERLIN LEGEND System Programming Confirming the Touch-Tone Duration The Touch-Tone Duration defines the duration of touch-tone signals sent between the MERLI N LEGEND and MERLIN MAIL—ML systems. Verify the Touch-Tone Interval factory setting of 100 miIliseconds (ms). Step Instruction MLX-20L 1 .
Page 172: Confirming The Touch-Tone Interval
MERLIN LEGEND System Programming Confirming the Touch-Tone Interval The Touch-Tone Interval defines the interval between touch-tone signals sent between the MERLIN LEGEND and MERLIN MAIL—ML systems. Verify that the Touch-Tone Interval stays at the factory setting of 100 milliseconds. Step Instruction MLX-20L 1 .
Page 173: Programming Labels
[PgUp] [ F 1 ] 3. Select Labeling. Labeling [ F 4 ] 4. Select Group Calling. Grp Calling 5. Enter MERLIN MAIL — ML [nnn] [nnn] Calling Group extension. Enter [F10] 6. Enter label name to identify the MERMAIL MERMAIL Group Calling.
Page 174 MERLIN LEGEND System Programming [ F 6 ] 12. Save your entry. Enter Repeat Steps 10 to 12 for each MERLIN MAIL—ML port. [F7] 13. Return to previous menu. Exit 4-38 Optional System Features...
Page 175: Post-Implementation
Post-Implementation Once you have completed programming the MERLIN LEGEND system operating features, you may want to program optional features that make the system easier to use. Then, after all programming is finished, perform the Acceptance Tests to verify system operation. Programming Optional Features The following optional features can be programmed into the MERLIN LEGEND system to help automate system operation for subscribers:...
Page 176: Programming A Merlin Mail-Ml Auto Dial Button
Post-Implementation Coverage VMS Off—prevents the MERLIN MAIL—ML system from handling unanswered calls from external callers. Coverage Inside Off—prevents the MERLIN MAIL—ML system from handling unanswered calls from internal callers. Programming a MERLIN MAIL—ML Auto Dial Button To provide one-touch dialing into Voice Mail, program an Auto Dial button for all subscribers either at the subscribers’...
Page 177: Programming A Delete Message Button
Programming a Delete Message Button When a subscriber with a display phone receives a message from the MERLIN MAIL—ML system, the message-waiting indicator lights and the label “MERMAIL” appears on the display after the subscriber presses the Message button. The Delete Message feature turns off the message-waiting indicator and deletes the label “MERMAIL”...
Page 178: Programming A Message Return Call Button
“MERMAIL” appears on the display after the subscriber presses the Message button. Program a Message Return Call button to enable a subscriber to quickly access the MERLIN MAIL—ML system to retrieve messages. When the Return Message button is pressed, it automatically dials the MERLIN MAIL—ML system.
Page 179 Post-lmplementation NOTE: To program an MLX display set, use the menu on the set. MLX-20L Step Instruction 1. Enter programming mode. [Menu] [S][P][M] [Enter] [any key] Sys Program [F1] [ M o r e ] 2. Display next page of menu. [PgUp] 3.
Page 180: Programming A Coverage Vms Off Button
For MERLIN LEGEND Release 2.0 or later, subscribers can program being Coverage VMS Off button to prevent unanswered external calls from handled by the MERLIN MAIL—ML system. This feature can be programmed at the subscribers’ telephones or through MERLIN LEGEND Centralized Telephone Programming (shown below).
Page 181: Programming A Coverage Inside Button
Post-Implementation Programming a Coverage Inside Button A Coverage Inside button prevents or allows coverage of inside calls. With Coverage Inside Off, only outside calls are covered. With Coverage Inside On, inside and outside calls are covered. This feature can be programmed at the subscribers’...
Page 182: Performing Acceptance Tests
[ F 5 ] Performing Acceptance Tests After you finish programming the MERLIN MAIL—ML system, perform the following applicable tests to verify proper operation of each service. If you have any difficulty with any of the acceptance tests, contact your AT&T representative or authorized dealer.
Page 183 Place an internal call to the MERLIN MAIL—ML system. Do not answer the call. When the MERLIN MAIL—ML system answers, press [*][T] (or [*][8] ) and dial a mailbox number that has unsupervised transfer (Class of Service 1-3 or 8-10).
Page 184 1. Place an internal call to the MERLIN MAIL—ML system. 2. Do not answer the call. 3. When the MERLIN MAIL—ML system answers, press [*][T] (or [*][8] ) and dial a mailbox number that has unsupervised transfer (Class of Service .
Page 185 Post-lmplementation Night Service Programming Verify with the MERLIN LEGEND system manager that the Night Service you have programmed operates properly using one of the methods described below: If Night Service with time set has been administered, the system will automatically go into Night Service at the scheduled time. If you are using Night buttons to enable Night Service, turn Night Service on.
Page 186: Checking Call Answer Service (Extension Coverage)
Checking Call Answer Service (Extension Coverage) Call an extension that is a sender in a Coverage Group covered by the MERLIN MAIL—ML Calling Group. Do not answer the called extension. When the Call Answer Service answers, you should hear the subscriber’s personaI message or the Call Answer Service greeting with the subscriber’s name or extension number.
Page 187: Checking Call Answer Service (Line Coverage)
Post-lmplementation Checking Call Answer Service (Line Coverage) Place an outside call to a line that should receive MERLIN MAIL—ML Call Answer Service. — For lines without a principal user, the call should receive the coverage of the extension with the lowest logical ID in the Calling Group.
Page 188: Troubleshooting
Troubleshooting PROBLEM: Touch-tones were entered but not detected by the MERLIN MAIL—ML system. Possible Cause Corrective Action The line is too "noisy”. The system may not be able interpret touch-tones while a prompt plays because of the noise. Wait until the prompt finishes before entering the touch-tones.
Page 189 Transfer will connect the call call. immediately. If there is no answer, group coverage will send the call to the MERLIN MAIL—ML system’s Call Answer Service. The system has transfered the call to None. It is normal operation for a short a non-subscriber.
Page 190 Troubleshooting PROBLEM; System terminates recording of name, greeting, or message before user finishes. Possible Cause Corrective Action The recording may exceed the time Be sure the recording does not limit set for it. exceed the time limit, then re-record it. The speaker’s voice sounded like a Re-record the message.
Page 191 Troubleshooting PROBLEM: Messages cannot be left in a subscriber’s voice mailbox. Possible Cause Corrective Action The voice mailbox is full. Old messages must be deleted regularly from voice mailboxes. NOTE: When an individual’s voice mailbox is full, new messages to that subscriber are deposited in the General Mailbox along with a recording identifying the name and extension of the called...
Page 192 None. ports are busy. The connections of the modular cords Check the modular cords on the unit to the MERLIN MAIL—ML system unit to make sure they are securely may be loose. connected. Call the MERLIN MAIL—ML system port directly to see if the call is answered.
Page 193 Delayed Ring or No Ring. The connections of the modular cords Check the modular cords on the unit to make sure they are securely to the MERLIN MAIL—ML system unit may be loose. connected. PROBLEM: Busy signal received when calling into Voice Mail.
Page 194 MERLIN MAIL—ML Factory Settings MERLIN MAIL — ML Factory Settings MERLIN MAIL—ML Parameters Factory Settings Changeable System Parameters Port Allocation All ports AA No Delayed Answer/Delayed Answer No Delayed Answer Yes Number of Rings for No Delayed Answer Number of Rings for Delayed Answer...
Page 195: Merlin Mail-Ml Factory Settings
Appendix A MERLIN MAIL—ML Factory Settings Factory Settings Changeable MERLIN MAIL—ML Parameters Automated Attendant Service 2 minutes maximum Menu Prompts Announcements 2 minutes maximum 1-99 Announcement Numbers 1-99 Submenu Numbers Transfer to Day Dial 0/Timeout Action System Operator Transfer to General...
Page 196 Appendix A MERLIN MAIL—ML Factory Settings Factory Settings Changeable MERLIN MAIL—ML Parameters System Greetings Voice Mail Greeting 2 minutes maximum 10 seconds maximum No Automated Attendant Service Greetings MERLIN MAIL—ML Factory Settings...
Page 197: Installation Supplement
MERLIN LEGEND Release 1.x Installation Supplement If you are installing the MERLIN MAIL—ML system for a MERLIN LEGEND Communications System release prior to 2.0 (Releases 1.0, 1.1, or 1.2, collectively referred to as “Release 1.x”), additional installation instructions are provided in this appendix for setting up Night Only Call Handling.
Page 198 Appendix B Figure B-1. Night Only Call Handling for MERLIN LEGEND Release 1.x Programming a Night Service Receiver Assign an unused multiline station port as the Night Service Receiver and set No Ring. This should be the only Night Service Receiver. all lines to If you want calls to ring at other extensions for Night Service, assign cover...
Page 199 Appendix B MLX-20L Step Instruction 1. Enter programming mode. [Menu] [S][P][M] [Enter] [any key] Sys Program [F1] Exit [ F 5 ] 2. Select Night Service. NightSrvce [F10] 3. Select Group Assign. GroupAssign [F1] 4. Select Extensions. [F2] Extensions [nn] [nn] 5.
Page 200 Appendix B Creating Night Service Group Coverage Program a coverage group for the Night Only Call Handling extension, then select the MERLIN MAIL—ML Calling Group as the Group Coverage receiver. Refer to MERLIN LEGEND Form 2a: System Numbering to identify the MERLIN MAIL—ML Calling Group number.
Page 201 Attendant Service. Create a mailbox for the extension and program it for Class of Service 15. MERLIN MAIL—ML Form B: Voice Mailbox Assignments identifies the Night Only Call Handling Group Coverage extension. Set the MERLIN MAIL—ML Class of Service for the mailbox to 15. Programming the MERLIN MAIL—ML Night Only Coverage Mailbox...
Page 202 Appendix B To program the Night Only Call Handling mailbox, follow the instructions below: 1. Log into the MERLIN MAIL — ML system as the system administrator. The system administrator’s name play; then the Voice Mail Activity Menu plays. 2. [9] to program the system.
Page 203 Spanish. The letters Q and Z may not appear on your telephone dialpad and are assigned the values 74 and 94, respectively. Use the values in the Letter Key to enter Mailbox Names regardless of letter positions on your telephones’ dialpad numbers. Programming the MERLIN MAIL—ML Night Only Coverage Mailbox...
Page 204 The system prompts you to enter a mailbox number. 14. Choose one: — Repeat Steps 5 through 13 to add another voice mailbox. — [*][#] to return to the Mailbox Administration Menu. Programming the MERLIN MAIL—ML Night Only Coverage Mailbox...
Page 205 Bilingual Mode MERLIN MAIL—ML system operation that allows callers and subscribers to select one of two languages in which system prompts, menus, and announcements are played. Bilingual language combinations are English/French, French/English, English/Spanish, and Spanish/English.
Page 206 The Automated Attendant Service Greeting that plays during the hours that a company is open for business. See also Night Greeting. Delayed Answer The MERLIN MAIL—ML feature that allows MERLIN MAIL—ML ports to answer a call after a delay of four rings. See also Immediate Answer. Dial Plan The extension assignments for all equipment (voice or data) connected to the communications system.
Page 207 Extension numbers can be 1-to-4 digits. Factory Settings The settings that are in effect when the MERLIN LEGEND Communications System or the MERLIN MAIL Voice Messaging System—Multi-Lingual Version is shipped. Sometimes these settings are referred to as “default settings.” Fax Message-Waiting Receiver The extension designated to receive message-waiting indications for calls directed to the fax extension or Fax Calling Group.
Page 208 Group List A list of subscribers programmed into the MERLIN MAIL—ML system and assigned a number (1-99) so that subscribers can record a single message and send it to everyone on the list at the same time simply by using the Group List number. The system administrator maintains Group Lists.
Page 209 Immediate Answer The MERLIN MAIL—ML feature that allows MERLIN MAIL—ML ports to answer a call after one ring. Immediate Answer (No Delayed Answer) is the factory setting. Contrast with Delayed Answer.
Page 210 No Transfer A MERLIN MAIL—ML transfer type that is normally used for the mailboxes of visitors, guests, or employees who need to receive messages but do not have a phone assigned to them. Messages can be left in voice mailboxes assigned this transfer type...
Page 211 See Dial Plan. Outcalling A MERLIN MAIL—ML system feature that calls an outside or inside number, or pager/beeper, to inform a subscriber when a new message has arrived in his or her mailbox. Subscribers administer their own Outcalling number and can turn Outcalling On or Off as required.
Page 212 Glossary Return Time Interval See Transfer Return Interval. Remote Maintenance Device. A device used by AT&T or an authorized dealer to call the system and perform maintenance and diagnostic services on the MERLIN MAIL—ML unit from a remote location. Secondary System Language In bilingual mode, the alternate language that callers can choose to play system prompts, menus, and announcements.
Page 213 Supervised Transfer The transfer type in which the MERLIN MAIL—ML system monitors a call to see if it is answered. The MERLIN MAIL—ML system returns to the caller if it detects a busy signal or the call remains unanswered after four rings. In such cases, callers are given two options: leave a message or choose another extension.
Page 214 “On,” callers must dial a digit before the Main Menu plays. If a digit is dialed, MERLIN MAIL—ML plays the Main Menu. If a digit is not dialed, the call is handled as specified by the Dial 0/Timeout Action. If the Touch-Tone Gate is set to “Of f,” callers who are calling from a rotary phone must listen to the entire Main Menu before their calls are transferred to the Dial 0/Timeout Action specified.
Page 215 This reduces the time the MERLIN MAIL—ML system port is tied upon a call and is the recommended type of transfer. See also Supervised Transfer and No Transfer.
Page 216 Immediate, 1-11 Iist of, 1-10 Night Only, 1-13 programming, 4-12 Calling Group programming for fax, 3-15, 4-22 Basic Telephone Module (012), 1-21, 2-2, programming for MERLIN MAIL—ML Calling Group, 3-9 Beeper, 1-19 Class of Service Bilingual mode defined, 3-19 definition, 1-4...
Page 217 Index Coverage Inside button defined, 5-1 English language, 1-4 programming, 5-7 Environmental requirements, 2-5 Coverage VMS Off button Exclusion List, creating, 4-32 defined, 5-1 Extension programming, 5-6 assigning General Mailbox owner, 3-33 Coverage Service, 3-23 changing system operator, 3-32 programming for fax, 3-15 programming maximum digits, 3-16 programming Night Only Call Handling, B-5...
Page 218 2-10 Greeting Administration Menus, 3-48 connecting the Remote Maintenance Group Coverage Device, 2-13 Delayed Call Handling mailbox, 3-26 mounting the MERLIN MAIL—ML unit, programming, 4-8 Night Only Call Handling mailbox, B-5 Night Service, B-4 Group Coverage Delay Interval, programming, 4-9...
Page 219 MERLIN LEGEND System Monolingual mode Day and Night modes, 1-14 definition, 1-4 hardware requirements, 2-2 programming, 3-17 MERLIN MAIL—ML System use with, Multilevel menus description, 1-10 programming, 4-1 — 4-38 recommended maximum levels, 1-10 supplemental installation steps for Release 1.x, B-1...
Page 220 Touch-Tone Gate, 3-44 – 3-47 Phone, rotary, 1-15 Voice Mail Greeting, 3-49 arming Forms Weekly Business Schedule, 3-35 MERLIN LEGEND, 4-2 MERLIN MAIL—ML, 1-26, 3-3 required for call handling, 4-14 Port Allocation, programming, 3-12 Pound button (#), defined, viii IN-5...
Page 221 Index Prompted Transfer (Action 4), 3-58 Selector Code Transfer (Action 1), 3-56 Recording, troubleshooting problems, 6-3 Services Redirect Calls, 4-10 Automated Attendant, 1-5 Remote Maintenance Device Call Answer, 1-20 installing, 2-13 description, 1-1 description, 1-21 Voice Mail, 1-16 MERLIN LEGEND programming for, Shortcuts, 1-25 4-33 Site preparation, 2-5...
Page 222 3-45 VMI Calling Group description, 3-44 assigning trunks/pools to, 4-19 forced On in bilingual mode, 3-47 See also MERLIN MAIL—ML Calling programming, 3-46 Group Touch-Tone Interval, confirming, 4-36 VMS Transfer Return Interval Touch-tones, troubleshooting missed, 6-1...
Page 223 Index Voice Mail Service Greeting factory setting, 3-51 recording, 3-51 Voice mailbox creating, 3-20 full, 6-4 message storage limit, 3-23 message-waiting indicator, 1-20 name, 3-23, B-7 recommended maximum number, 3-20 selecting mailbox language, 3-23 storage size, 6-4 Voice mailbox number description, 1-17, 1-18 programming, 3-21 Voice-processing card...

AT&T MERLIN MAIL System Programming And Maintenance Manual

About this Guide

2 Installation

3 MERLIN MAIL-ML System Programming

4 MERLIN LEGEND System Programming

5 Post-Implementation

6 Troubleshooting

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