Glossary - AT&T MERLIN MAIL Implementation Manual

Glossary

Administration
Announcement
Automated
Attendant Service
Business Schedule
Button Coverage
Call Answer Greeting
Call Answer Service
The method of programming that selects, activates, and
deactivates the MERLIN MAIL system features.
An informative message (usually provides frequently
requested information) that is prerecorded by the
System Administrator and plays to callers who select it
from the Main Menu or submenus. Callers cannot select
another extension or Selector Code once they select an
announcement from the menu, but they can transfer
to the operator.
Acts as an office receptionist by automatically answering
and directing incoming calls.
Determines whether Automated Attendant Day or
Night Service is offered by tracking the hours a
business is opened or closed.
With this type of call coverage, each Call Answer port
covers up to six stations. After a call rings four times at a
covered phone, the Call Answer Service answers it.
The caller is then prompted to enter an extension number
to leave a message.
The greeting that plays to callers when a subscriber's
phone is busy or no one answers.
Allows callers to leave a message when their calls are not
answered (either busy or no answer). Callers must reenter
the extension number to leave a message.
Glossary G-1