Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for AT&T AUDIX Voice Power R3.0
Summary of Contents for AT&T AUDIX Voice Power R3.0
- Page 1 AUDIX Voice Power System R3.0 Portable User’s Guide...
-
Page 3: Table Of Contents
Contents _ __________________________________________ _ __________________________________________ _ __________________________________________ Basics What is AUDIX Voice Power? About Your Dialpad Logging In Direct Login Indirect Login Activity Menu Changing Activities Changing Your Password Time-Saving Tips Retrieving Messages Getting Your Messages Replying to a Message Forwarding a Message With or Without Comment What to do with Undelivered... - Page 4 _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Sending Messages . Recording a Message Addressing Messages to Individuals Name Addressing Addressing Messages to Groups Reviewing the List of Recipients Mailing Lists Creating Mailing Lists Scanning and Deleting Mailing Lists Reviewing and Modifying Mailing Lists Mailing List Suggestions Customizing Name and Greeting .
- Page 5 Contents _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Troubleshooting . Mailbox Full Maintenance Mailbox...
- Page 6 Contents _ ______________________________________________ _ ______________________________________________ _ ______________________________________________...
-
Page 7: Basics
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ This section explains the information you need to get started with AUDIX Voice Power, such as, how to log in. What is AUDIX Voice Power? AUDIX Voice Power has many features to help you in your business environment. -
Page 8: About Your Dialpad
Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ AUDIX Voice Power has other services which are implemented on a company-wide basis. For more information on how other features of AUDIX Voice Power, such as, automated attendant, message drop, or information service can help increase communication your department, administrator. -
Page 9: Logging In
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Touch tone Logging In To listen to your messages or to send voice mail, you must first identify yourself to the AUDIX Voice Power system. The login procedure tells AUDIX Voice Power who you are. You must enter a password so that AUDIX Voice Power can verify that you are an authorized user of the system. -
Page 10: Direct Login
Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Direct Login The direct login procedure uses a special extension number that takes you directly to the activity menu. 1. Dial the AUDIX Voice Power number and wait for the system to answer. 2. -
Page 11: Indirect Login
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Indirect Login The indirect login procedure involves first accessing the Call-Answer feature or the Automated Attendant feature and then transferring to the AUDIX Voice Power activity menu by dialing 1. Dial the AUDIX Voice Power number and wait for the system to answer. -
Page 12: Activity Menu
Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Activity Menu After you log in, AUDIX Voice Power recites the activity menu. The selections on the activity menu are: Press to record messages: record, edit, address, and send voice mail messages. Press to get messages: listen to, respond to, and delete voice mail messages. -
Page 13: Changing Activities
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Changing Activities You can leave an AUDIX Voice Power activity in the following ways: To transfer from the activity menu to another extension within your company, press an extension number (or name), and then press You may only be able to transfer to other subscribers. -
Page 14: Changing Your Password
Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Changing Your Password Your password helps to ensure that only you can access your messages. You use it each time you log in, and you can change it as often as you wish. The first time you log in to AUDIX Voice Power, use the password supplied by your system administrator. -
Page 15: Time-Saving Tips
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Time-Saving Tips When you become skilled at using AUDIX Voice Power, you will not need to listen to each complete voice announcement. Here are some shortcuts that you can use to save time. If you are calling AUDIX Voice Power from your own extension, you do not need to enter your extension number when you log in. - Page 16 Basics _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________...
-
Page 17: Retrieving Messages
Retrieving Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Your mailbox contains messages sent to you by other AUDIX Voice Power subscribers and other callers inside and outside your telephone system. When a message arrives, AUDIX Voice Power notifies you by turning on your telephone’s message-waiting lamp (if it is equipped with one). -
Page 18: Getting Your Messages
Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Getting Your Messages Each message consists of a header and a body. The header tells you when the message arrived and identifies the caller (if the caller is an AUDIX Voice Power subscriber calling from his or her own extension). -
Page 19: Replying To A Message
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ — Press to reply or forward. See Replying to a Message or Forwarding a Message or Comment. Press message header and message body. Press header. Press to skip to the next message header. Press to delete the current message and go to the next message header. - Page 20 Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ To reply to voice mail messages, follow these steps: 1. While the message is playing, or after it has finished, press to reply or forward the message. 2. Press to reply by voice mail to a message. 3.
-
Page 21: Forwarding A Message With Or Without Comment
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Forwarding a Message With or Without Comment You may forward a received message to other subscribers with an added message (comment) of your own, or you can send a new message to other subscribers while listening to voice mail. - Page 22 Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Press to approve the message. Before approving, you have the following options. Press to listen your message. Press to rerecord your message. Press to delete your message. 6. Address the message. You can address the message using extension numbers, names, and/or lists.
- Page 23 _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ If you make a mistake, press the last name, extension, or list you entered. To review the recipients, press Reviewing the List of Recipients. When you are finished addressing, press to send the message. "Delivery scheduled"...
-
Page 24: What To Do With Undelivered Messages
Retrieving Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ What to do with Undelivered Messages Voice mail messages may be returned to your voice mailbox, for example, when a recipient’s mailbox is full or a recipient is not currently a subscriber. To resend a returned message, press to reply to a message and then press... -
Page 25: Sending Messages
Sending Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ The alternative to calling subscribers and leaving messages is to create a voice mail message and then address it. This is quicker than calling the recipient and allows you to send a single message to many people simultaneously. - Page 26 Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Press to approve your message and proceed to addressing. Before approving the message, you have the following options: Press to listen to your message. Press to rerecord your message. Press to delete your message. 6.
-
Page 27: Addressing Messages To Individuals
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Addressing Messages to Individuals You can send a single voice mail message to one or more people by specifying the extension number of each person or by dialing the name of each person. Specifics on addressing by name are covered in the Name Addressing section. - Page 28 Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 3. The recipient’s name or extension is voiced back (The name is voiced if it has been recorded; otherwise the extension number will be repeated.) If this is not the recipient you intended, press to delete the entry.
-
Page 29: Name Addressing
Sending Messages _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Name Addressing The Name Addressing feature of AUDIX Voice Power allows callers and subscribers to enter the name of the person they are trying to reach instead of the extension number. The name is entered using the letters which correspond to touch tones on the dialpad. -
Page 30: Addressing Messages To Groups
Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Addressing Messages to Groups If you have created a mailing list in advance of recording a message, you can use that list to address the message. You may also use a list created by another subscriber (for example, a department list created by the supervisor) to address a message. - Page 31 _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ AUDIX Voice Power voices back the name or extension number of the list’s owner. (The name is used if it has been recorded; otherwise the extension number will be repeated.) 4. Enter the list ID followed by AUDIX Voice Power repeats the list ID and tells you the number of entries.
-
Page 32: Reviewing The List Of Recipients
Sending Messages _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Reviewing the List of Recipients While addressing your message, but before sending the message, you can review the list of recipients. To review the list of recipients, use these commands: Press to begin reviewing. Press to skip ahead to the next entry. -
Page 33: Mailing Lists
Mailing Lists _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ A mailing list is a group of subscriber extensions that you can build on the system. If you often need to communicate information to the same group of people, you can create a mailing list of their extensions. You can then record a single message and address it to the entire group simply by entering the list’s ID number. - Page 34 Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 2. Press to administer lists or your password. 3. Press to create a list. 4. Enter a list ID (up to 6 digits) followed by AT&T suggests using the letters on the buttons to spell something meaningful for the list ID.
- Page 35 Mailing Lists _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ If you specify a list ID while creating a mailing list, all of the members on that list ID’s mailing list are included in the current mailing list individually. That is, the current mailing list does not record the list ID as a mailing list member;...
-
Page 36: Scanning And Deleting Mailing Lists
Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Scanning and Deleting Mailing Lists Scanning allows you to find out what mailing lists you have created. You can only scan your own mailing lists. During scanning, AUDIX Voice Power tells you the list ID and number of entries in each list. -
Page 37: Reviewing And Modifying Mailing Lists
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Reviewing and Modifying Mailing Lists This procedure allows you to add, change, or delete members of an existing mailing list which you own. Before beginning this procedure, you must know the list ID. If you do not know the list ID, use the Scanning and Deleting Mailing Lists procedure. - Page 38 Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Enter the list ID followed by If the list is not found, AUDIX Voice Power asks you to enter the list ID again. AUDIX Voice Power tells you the number of entries in the list and the first name (or extension number) on the list.
-
Page 39: Mailing List Suggestions
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Mailing List Suggestions To use mailing lists more effectively: Each supervisor may have a list that includes everybody in the group. The department head may have a list that includes everybody in the department. By advertising the list ID, these lists can be used by a subscriber to send voice mail to the group or department. - Page 40 Mailing Lists _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________...
-
Page 41: Customizing Name And Greeting
Customizing Name and Greeting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Recording Your Name If a subscriber’s name has been recorded, AUDIX Voice Power will voice it back whenever that subscriber’s extension is entered. For example, other AUDIX Voice Power subscribers who address mail to you can hear your name as confirmation that they have addressed their mail correctly. - Page 42 Customizing Name and Greeting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Speak your name. 6. Press to stop recording. 7. Press to approve your name. Before approving your name, you have the following options: Press to listen to your name. Press to rerecord your name.
-
Page 43: Changing Your Greetings
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Changing Your Greetings You can record two personal greetings and select which greeting your callers will hear when AUDIX Voice Power answers your telephone. If you prefer not to use a personal greeting, AUDIX Voice Power will answer with a standard system greeting which includes your recorded name and ask your caller to leave a message. - Page 44 Customizing Name and Greeting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ 5. Press to begin recording. Before recording, you can press current recording of the greeting you selected. 6. Speak your greeting. 7. Press to stop recording. 8. Press to approve your greeting. Before approving the greeting, you also have the following options: Press...
-
Page 45: Selecting The Greeting In Use
_ ______________________________________________ _ ______________________________________________ _ ______________________________________________ Selecting the Greeting in Use There are three possible greetings you can use: system greeting, primary personal greeting, and alternate personal greeting. If you need to change the greeting currently in use, follow these steps: 1. - Page 46 Customizing Name and Greeting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________...
-
Page 47: Troubleshooting
Troubleshooting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________ If you experience problems with AUDIX Voice Power report them to your system administrator immediately. Mailbox Full Your mailbox size is determined by your system administrator. If you mailbox is full, AUDIX Voice Power will inform you when you log in. -
Page 48: Maintenance Mailbox
Troubleshooting _ __________________________________________________________________ _ __________________________________________________________________ _ __________________________________________________________________ Maintenance Mailbox A special maintenance mailbox has been set up to aid you in communicating AUDIX Voice Power troubles. To leave a message in the maintenance mailbox, record a voice mail message and then address it to . - Page 49 Troubleshooting _ ______________________________________________ _ ______________________________________________ _ ______________________________________________...
Need help?
Do you have a question about the AUDIX Voice Power R3.0 and is the answer not in the manual?
Questions and answers