Selecting Delayed Call Handling; Creating Call Distribution Groups (Cdg) - AT&T MERLIN MAIL Implementation Manual

Selecting Delayed Call Handling

CREATING CALL
DISTRIBUTION
GROUPS (CDG)
4-6 Call Handling Methods
With Delayed Call Handling, the Automated Attendant
Service acts as a backup to the primary call handler,
usually a receptionist, when he or she does not answer
calls within four rings.
Follow Form D: Automated Attendant Settings to assign
the AA ports to a Call Distribution Group.
At the MERLIN II R3 System Display Console, enter
1
administration mode by sliding the T/P switch to P.
Press [
2
Conference
The Administration Menu appears.
From the Administration Menu, press [
3
From the Stations Menu, press [
4
Dial the CDG number (870 through 875), then
5
press [ ].
Enter
Press the Auto Intercom button for each of the
6
AA ports.
Green light on = port assigned to CDG
Green light off = port not assigned to CDG
Press each line button assigned to the Automated
7
Attendant Service.
Green light on = line in CDG
Green light off = line not in CDG
Press [
8
Conference
to leave administration slide the T/P switch to the
center position.
] twice.
More
] to continue administration or
].
Stations
], [ ].
GrpCall