Providing Automated Attendant Service; Changing The Touch-Tone Gate Setting - AT&T MERLIN MAIL Implementation Manual

Providing Automated Attendant Service

Changing the Touch-Tone Gate Setting

Although it's easier for planning purposes to write the
Day and Night Main Menus before submenus and
announcements, when you administer the MERLIN MAIL
system, create submenus and announcements first. To
help you remember this, reorganize the Automated
Attendant Forms as follows:
Form H: Automated Attendant Announcements
Form G: Automated Attendant Submenus
Form F: Automated Attendant Night Main Menu
Form E: Automated Attendant Day Main Menu
Follow Form D: Automated Attendant Settings to
determine the Touch-Tone Gate setting. When the
Touch-Tone Gate is on, the greeting must instruct callers
to press [ ] before the Main Menu plays. If a caller does
1
not press [ ], the call is transferred for assistance.
1
The Touch-Tone Gate is automatically on
NOTE:
when Fax Call Handling is selected and
cannot be turned off.
When the Touch-Tone Gate is off, the greeting and the
Main Menu play before rotary callers, who cannot use the
MERLIN MAIL system, are transferred for assistance.
To change the current setting of the Touch-Tone Gate,
follow the procedure below.
1
[ ] (the MERLIN MAIL system extension).
MERMAIL
The MERLIN MAIL system greeting plays.
[ ] [ ] to enter Voice Mail.
2
* 7
The Voice Mail greeting plays.

Providing Automated Attendant Service

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