Performing Acceptance Tests; Checking The Automated Attendant Service; Delayed Answer; Day Main Menu - AT&T MERLIN MAIL Implementation Manual

Performing Acceptance Tests

Checking the Automated Attendant Service

IMMEDIATE ANSWER

DELAYED ANSWER

DAY MAIN MENU

7-4

Performing Acceptance Tests

After you complete all administration for the
MERLIN MAIL system, perform the following tests to
verify that each service has been properly administered.
Perform the appropriate tests to ensure that the Automated
Attendant Service is working properly.
Call in on a line answered by the Automated
1
Attendant Service.
Listen for the Automated Attendant Greeting.
2
You should hear it almost immediately
(approximately after one ring).
Repeat this test for each line answered by the
3
Automated Attendant Service.
Call in on a line assigned to the Automated Attendant
1
Service. (Ask the primary call handler not to answer
the call.)
After a few rings, listen for Automated Attendant
2
Greeting.
Repeat this test for each line assigned to the
3
Automated Attendant Service.
Call in on a line administered for Automated
1
Attendant Service.
After the greeting, choose a Selector Code offered on
2
the Main Menu.