AT&T MERLIN MAIL Implementation Manual page 85

Trouble Indication
Message waiting lamp will not
turn on or off.
Messages cannot be left because
Mailbox is full.
Callers complain they are unable to
leave messages.
Calls are not being
transferred properly.
Callers hear ringing, but the
MERLIN MAIL system does not
answer.
8-2 Troubleshooting
Your Response
It takes about 30 seconds to turn the
lamp on or off. If there is heavy call
traffic, it may take slightly longer.
The message waiting lamp remains
on until all messages are removed
from the Mailbox.
The message waiting lamp may be
indicating that there is a message in
either the Trouble Mailbox or the
General Mailbox.
Old messages must be deleted
regularly from Mailboxes.
If subscribers frequently hear the
"Mailbox Nearly Full" message, you
may want to increase the storage size
(Class of Service) of their
Mailboxes. Mailbox sizes range
from 5 to 15 minutes.
Make sure a valid extension has
been administered or requested.
If the problem involves the System
Operator, be sure the proper
extension has been designated for
him or her.
This is normal when all the the
MERLIN MAIL system ports
are busy.
If the system is not busy, check the
connections of the modular cords to
the the MERLIN MAIL system unit.
Call the MERLIN MAIL system port
directly to see if the call is answered.
If not, the connection may not
be secure.