Checking The Call Answer Service; Button Coverage; Personal Coverage - AT&T MERLIN MAIL Implementation Manual

Checking the Call Answer Service

BUTTON COVERAGE

PERSONAL
COVERAGE
Once you administer the Call Answer Service, perform the
following tests to verify that it is working properly.
Place a call to one of the covered stations.
1
Listen for the Call Answer Greeting. It should play
2
after the call rings a few times at the covered station.
Dial an extension of a covered station.
3
Leave a message in the Mailbox.
4
Ask the subscriber to verify that the message was
5
received. (Follow the instructions for "Listening to
Messages" in the the MERLIN MAIL System Quick
Reference Card.)
Repeat this test for every station with button coverage.
6
Place a call on a line covered by the Call Answer
1
Service. (Make sure that everyone knows not to
answer the call.)
After the call rings four times at all stations where the
2
line appears, listen for the Call Answer Greeting.
Dial the extension of a valid subscriber.
3
Leave a message in the Mailbox.
4
Ask the subscriber to verify that the message was
5
received. (Follow the instructions for "Listening to
Messages" in the the MERLIN MAIL System Quick
Reference Card.)
Repeat this test for every line being covered.
6
Performing Acceptance Tests 7-7