Pick Up Calls From Queue; Using Activex Control With Third Party Applications - Altigen MaxAgent Manual

For max communication server release 6.5 update1

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Pick Up Calls from Queue

To pick up a call from a workgroup queue, click on the queued call and

click the Pickup Call button. If you are connected to a caller, the current

call will be put on hold and the queued call is connected.

Note: This feature must first be enabled by the system administrator.

Using ActiveX Control with Third Party

Applications

The MaxAgent ActiveX Control Object is an ActiveX Object. It works

with MaxAgent by getting call-related information from MaxAgent, which

acts as a server. Based on the call information, MaxAgent will implement

corresponding actions, such as popping up corresponding customer

information and logging Caller ID into a database. For more information on

using ActiveX with MaxAgent, refer to the "MaxAgent ActiveX

Programmer's Guide" available from AltiGen's web site

(www.altigen.com, under Customers > Product Manuals > 6.0

Manuals).

58 MaxAgent Manual

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